Hakone Motels

I chose it because there was a description in the word of mouth that the bath and toilet are separate, and there are babies who are afraid of baths. Advance payment is required upon arrival. I checked all the notes on Rakuten, so I knew that credit cards were not accepted, but there was no mention of pre-payment being required. In the end, in order to withdraw the cash, one of them had to go back and forth on a pitch-dark, dangerous slope with no sidewalks for about 30 minutes, while the other had to wait in the lobby with an infant. It is not easy to keep an eye out for additions. In such a situation, I was given a quick explanation at once, and furthermore, I received additional explanations many times saying, ”Oh, I forgot this too!” I was asked to put the garbage together when I got home, so I put it in a bag and put it in the trash can. The garbage is amazing!” After that, she is treated with a tame mouth without using honorifics. . I'm going to put this in a bag properly and follow the instructions. If you ask them to take it outside, I think there is a way to say something like, ”Excuse me, but all the garbage is self-service, so could you please take the garbage outside?” If I had been told that, I would have gone outside. If you forget about the precautions and add explanations over and over again, you will be sarcastically if you can't do everything perfectly... Even though the inn isn't perfect, why don't you complain if the guests aren't perfect? What is it? ? In addition, there are large moths flying on the ceiling in the middle of the night, the futon is thin even if the heater is on, and there is no washing area although the bathroom is separate, the wind from the dryer is weak, etc., but it seems that children will enjoy it. I thought. However, the blunt remarks on the way home made my impression of the inn worse at once, including the fact that I was okay with it. It is very disappointing that I came all the way from afar to be healed after spending so much time and paying not cheap money. From the first time I was told, ”It's cheaper to book directly, so please book directly from now on!” However, the way you interact with them will make a big difference in the future whether you want to use them again or whether you will recommend them to others.

Location was great, just behind the train station. Room was huge and spacious with dining area. Did not book with meals, counter staff first said we can walk in to Japanese restaurant without booking for dinner, other restaurants require reservation. When we returned in the evening, manager insisted all restaurants require reservation and Japanese restaurant was not open, only Chinese restaurant available. Unfortunately whole hakone was almost closed by 5pm, no choice but to take the Chinese food. Booked private onsen with counter, staff at onsen counter had wrong rates and took a while to clarify, seems like half the staff were confused with inaccurate info. Ofher than that, overall one night stay was pleasant, left my milk bottle there and they promptly forwarded to my next hotel upon request. Much appreciated!

Hotel Indigo was recommended to us by a co-worker. She raved about how much she enjoy her stay, so we decided to visit for our Anniversary. We loved everything about this hotel from check in to check out, everything was amazing. The hotel staff always made us feel welcome, by greeting us (by name most of the time) whenever we were out and about in the hotel. Hannah checked us in. She was nice and provided us with information about the area. We had the breakfast included in our stay. The restaurant manager Koji-san was awesome. While not a picky eater, I do like my eggs cooked a certain way...lol.. On the first day of breakfast, my eggs were not cooked to my liking. When my plate was taken, Koji-san noticed that I did not eat my eggs. He immediately came to our table and inquired about the eggs. I told him that they were too soft for me. He apologized and asked if I had enough to eat and said that he would like to try again the next morning. I thought this was such a kind gesture. For the next 4 days, my eggs were cooked exactly how I like them. We had dinner at the hotel restaurant. It is a bit pricey, but the chef is very good. The salmon and asparagus were my favorites. Our anniversary was on the 22nd and we received a call from the front desk asking if they could bring us a gift for our anniversary. They brought us an assortment of sweet treats, which we enjoyed with a cup of tea. Very sweet. Our room was spacious, clean with the perfect temperature. The television was the largest that I have seen a Japanese hotel. Our room was on the riverside with a private outdoor onsen. While relaxing in the onsen, you can hear the calming sounds of the river. There is also a foot soak in the garden area. it was a bit to cold outside for me, so I didn't get to enjoy it on this stay. The hotel was cleaned thoroughly and safety precautions were taken. All of staff wore masks and for breakfast, we were provided with gloves to get continental items from the buffet. All tables were wiped down immediately after a party left and were socially distanced. The hotel is in close proximity to just about everything. During our 5 day stay, we visited The Open Air Museum, the Venetian Glass Garden, Gora Park, and The Red Gate of Peace. We will definitely be returning and look forward to our next stay in the Spring.

We were greeted by hotel staff upon arrival. We were not given the option to select dinner time, which was set at 8pm which was late when compared with counterparts. We were only given the option to change to 5pm on the subsequent night, which was not convenient for us. The arrangement for who gets to be seated with the forest view or not is unknown and strange. On the first night we were seated at a room without a view, which was stuffy and adjacent tables full of uncleared dishes which give rise to an unpleasant odour. The other customers sitting in the room was served food all at once encompassing shabu shabu, while sashimi bowl was offered as a buffet. We were offered a forest view on the second night. Food was served according to courses, which was average and sashimi offered was similar to what was offered in the buffet though in large pieces. Breakfast was better with Japanese and western foods available. Rooms and onsens were nice. Recommend only choose the room only option as food was really not up to standard when compared to other Japanese counterparts.

The view from the open-air bath and the feeling of liberation are very pleasant. Especially in summer, it is best to take a nap in a mist shower with a little cool feeling while basking in the sun. Care for the misplacement of cars during narrow and crowded times.

I read great reviews about Hakone Pax Yoshino. It's an older hotel in a tourist town and appears quite nice. My room was OK, large and could use some updating. My traditional dinner and service was spectacular, hence my 3-star rating. What tainted a one-night stay is I was traveling with a vegetarian friend and not only was she shut out of a dinner she paid for, but the front desk agent said they couldn't accommodate her, there would be no refund or substitutions, because we were traveling as solos we couldn't sit together - so many ”couldn'ts” that were simply not true. This tainted my stay and I went alone to dinner - plenty of room for another person - which was great. I was embarrassed that I had picked this hotel for friends to stay separately and upon arrival was told that our plan didn't include meals, which they sure did. So, at the front desk for about $300 per night, everything is ”couldn't”. Breakfast was just OK compared to dinner. I loved wearing the yakata and having hot spring water in the room's tub (which could use updating) was nice. In the morning, I was told to reserve a spot on a shuttle to the train station for what reason, I'm not sure. When no shuttle showed up for me, my friend and others waiting - and waiting - and waiting - we were then told that the shuttle doesn't always show up. Why the reservation for something that doesn't happen? The front desk could not request a cab, another ”couldn't”. Since most of us leaving had trains to catch and tours scheduled, we walked the 15 minutes or so to the station in the rain. I saw other guests I met while waiting also drenched at the station. In short, I'm not impressed though so much of Japan has impressive accommodations and kindness. Hakone Pax Yoshino falls short. For that reason, I wouldn't stay again and don't recommend it. Too bad, because the traditional dinner and restaurant serving staff are top notch. I'm sure the chef - and a dinner this good has to have a chef - would have said to serve a vegetarian rice, vegetables, desserts of which there were several as well as a large drink menu and other dishes - and the experience would have been better. Unfortunate that the front desk person we had could only say no, you don't have, we can't. Well, I think they could have. Very sad.

Not the easiest place to find, nestle between the river and the mountain we had the most amazing experience. Friendly staff that speaks English with the most amazing breakfast and dinner. Not the cheapest hotel but you are paying for the experience and I would definitely recommend you try this hotel out. Our room had its own private hot spring and we were more then impressed with the level of detail and service that the owner(s) put into running of this inn / hotel.

I recommend Hakone Ashinoko Hanori Hotel. The hotel is very beautiful. The lobby has a welcome drink. However, there is no wild food nearby, and it’s good to enjoy the hot spring quietly. This package includes one stay and two meals. There are not many choices for buffet dinner, and the desserts are more attractive. The hot springs are relatively small, so you can enjoy the outdoor hot springs, but the spring water is like hot water 😂. The breakfast was pleasantly surprised, and there were more choices than the dinner. All in all, the hotel is very comfortable and the staff are very polite.

This hotel is a historic property set in an iconic setting. We stayed in the Forest Section which features large, comfortable rooms that were a little dark, the bathroom lighting could be improved. Here is my issue. We arrived around 1:15 and we’re told that we could check in at 3:00. We had lunch in their cafe ( 50$) and asked again about an hour later if we could have early access. The very polite desk clerk replied “ Yes, for $70 dollars “. Astounded , I countered that we were departing early 2 days later, and he reduced the amount to $35. Now here is where communication becomes an issue: I continued the “are you kidding me?” and he kept bowing. I thought the issue was settled. That night and the next we ate at their lovely restaurants, French and the Cascade. Food and service was superb. With wine we spent about $900. Check out was early, and my husband didn’t really examine the bill. When we were back in our free early access room in Tokyo I noticed the $35 charge. I contacted the hotel’s customer service and they confirmed the charge. So, what about customer hospitality? I have NEVER been charged an early access fee for an hour. They have been times when we patiently waited for a room to be readied, and never demanded a rebate. It is all part of the guest/host agreement, I think this is probably a corporate decision by the Fujiya Group. Rethink your mission, guys, make guests feel wanted!

On Friday, I had a break, so I hurriedly booked a plan for staying without meals. It is a mountain room in the pond building, within １ Person １ 10,000 yen. In the evening １７ I arrived at half past half, but the shops near Hakone Yumoto Station were almost closed. The correct answer was that I was procuring side dishes in the basement of the department store in Shinjuku. The convenience store was open. There are liquor stores and Lawson near the inn. The garden was an invisible room, but it was wide 々 and the scenery was good and I could see the mountains. The cleaning was well done. The futon is a style that you lay yourself, but I was grateful that you were prepared for a split, plate, and glass, probably because of the consideration for guests staying without meals. Coffee and tea were also set. It was good that the large communal bath and the bath in the room were both hot springs. The room was a unit bath, but I didn't really care. The next morning I took a walk in the large garden. I was able to relax. Hakone Yumoto is close to ８０ minutes from Shinjuku, and I think it is an affordable plan for train fares and accommodation plans for inns of this class. I want to go to stay again when I have time.