Hotels With Wifi in Hawaii, United States

"The hotel's location is great, and the room is spacious. The breakfast tasted good! However, there was an unreasonable charge: I was traveling with my child, and my credit card was overcharged by over $100 for the child's breakfast, even though breakfast for two was already included in the room rate. I wouldn't have known if I hadn't checked!"

"I recently stayed at this hotel in the Penthouse and, overall, had a pleasant stay. However, there were several areas where the guest experience could be improved. Pros: * The location is convenient, with Waikiki Beach approximately a 15-minute walk away. * There are plenty of restaurants within walking distance, although I would recommend making reservations in advance as many are very popular. * There are numerous ABC Stores nearby, making it easy to pick up snacks, drinks, souvenirs, and other essentials. * A special mention goes to Ralph, who was outstanding throughout our stay. He was friendly, approachable, and always happy to help with any questions or recommendations. He quickly became our go-to person whenever we needed assistance and is a real credit to the hotel. Cons: * Upon arrival, we were not offered the welcome drink that other guests appeared to receive. We checked in shortly after 3:00 pm, yet we saw guests arriving at around 9:30 pm the previous evening being offered welcome drinks. It was disappointing that this was not provided consistently. * We were never informed that the hotel offers complimentary beach umbrellas and chairs on a first come, first served basis. We ended up purchasing our own before accidentally overhearing another member of staff explain this benefit during another guest’s check-in. * Similarly, we only discovered that the hotel offers a complimentary walking tour after overhearing a different staff member mention it to another guest. It would have been helpful if all guests were informed about the activities and amenities available during check-in. * We booked the Penthouse expecting to fully enjoy the advertised 90-degree views. While the views themselves were excellent, the balcony was much smaller than expected and not really large enough to comfortably sit and enjoy them. * The bathroom, particularly the bathtub, felt dated and would benefit from refurbishment. * The room itself is showing its age and could do with a modern refresh. * The breakfast room is exceptionally small considering the number of guests staying at the hotel. During busy periods it becomes crowded and difficult to find seating. * One morning, a guest was allowed to bring a dog into the enclosed, air-conditioned breakfast room. To my understanding, this is not permitted under Hawaii law unless the animal is a legitimate service animal, and it made the dining experience uncomfortable. * The Skyline floor cannot be accessed using the elevator on the far left, which was inconvenient and not clearly explained. * At check-in, a $200 deposit was authorised along with an additional hold on my credit card. This extra charge was never explained by staff, and I only became aware of it after reviewing my credit card statement. Greater transparency regarding incidental holds would have been appreciated. Overall, the hotel is in a good location with helpful staff, especially Ralph, and provides a comfortable base for exploring Waikiki. However, there were several inconsistencies in communication and a number of facilities that would benefit from updating. Better communication during check-in about available amenities, clearer explanations of credit card holds, and refurbishment of the rooms would significantly improve the overall guest experience."

"The hotel's location is excellent, making it super convenient for getting around, shopping, and dining. What was really frustrating is that I booked through an agent, and the amount I was told to pay at check-in was significantly less than what the hotel actually charged. When I contacted Trip.com, they said the agent told them the final payment should be based on what the hotel charges, and that I should negotiate with the hotel directly. I absolutely cannot accept this kind of buck-passing, or even fraudulent, behavior from an agent. Trip.com eventually compensated me for my loss, so they were quite proactive in resolving the issue. I strongly advise everyone to avoid booking through agents; they need to be held accountable for their actions!"

"The hotel's location is unbeatable, right in the heart of Waikiki Beach. There are plenty of shops and restaurants right outside, making dining and shopping very convenient. The ocean view is beautiful. However, when I checked in, I found some gray stains and a long hair on the bedsheets. I called and they changed the bedding, but this definitely deserves a negative review."

"This was my first trip to Hawaii, and I'm so glad I chose this hotel! It's super convenient – the trolley stop is right in front of the hotel, and the beach is just across the street. It was perfect for getting anywhere we wanted to go. I thought I had booked a room with a view of both the beach and Diamond Head, but it turned out to be an oceanfront room on the 10th floor. The view was absolutely beautiful and so relaxing. I did notice the walls seemed a bit thin. At night, we could clearly hear loud music from the room next door and a baby crying, haha. I guess it probably varies from room to room. The complimentary water server and free beach towel service were really handy! Plus, there were plenty of souvenir shops, a gelato place, and cafes, which made our stay even more enjoyable."

"I was a bit skeptical about the feel of the area and the hotel, but everything worked great. The location is perfect and about a five minute walk from the beach. The room was clean when I entered, and set to 61 degrees F. The room looks a bit dated, but the hot water is superb and the bed comfortable. For the price point, this is an amazing value in Waikiki."

"The location is great! It's situated on a commercial street just two blocks from Waikiki Beach, so it's super close to the ocean. There are plenty of restaurants and convenience stores nearby, so you'll never have to worry about finding a place to eat. The cleanliness and service were also top-notch; the staff were very warm and attentive. The environment is lovely, and there's even a bubble pool on the first floor to enjoy. The only downside is that it can get a bit noisy at night with the street traffic, but having a small balcony to enjoy the view more than makes up for it! It's just so convenient, and the price is reasonable too!"

"I highly recommend this hotel. Considering the price, I was extremely satisfied with everything except the age of the building. I stayed here for several consecutive nights on a business trip, and the front desk staff were always friendly and welcoming. Although the rooms are a bit dated, they were very clean, and the housekeeping service—including bed-making and towel replacement—was impeccable. My stay was comfortable every single day. For this price, the location and level of hospitality were outstanding. I was genuinely impressed. There was complimentary coffee available at the front desk, and although the smoking area was nearby, there was absolutely no smell in the hotel. As a smoker, I really appreciated that. The room came with four soft pillows, and the shower worked perfectly fine. There were also plenty of souvenirs available, which made me wonder how they can offer all of this at such a reasonable price. Now for a little rant. I accidentally packed a jar of jam that the hotel staff had kindly given me in my carry-on luggage at the airport. A particularly unpleasant security officer confiscated it, saying that gel-like substances were not allowed. All I can do is hope that person didn’t end up helping themselves to it. The hotel was flawless. My only grievance is with the guy at the airport security checkpoint. I would absolutely love to stay here again on my next business trip."

"Aside from being expensive, it's perfect! My kids went downstairs every day to take photos with the Disney characters and they were absolutely thrilled. Facilities: The room description said there was a kitchen, but our room type only had a microwave, fridge, and disposable cutlery. You need to book a higher-category room for an oven, pots, and a stovetop."