The room was spacious and comfortable, and the hotel is right next to Toyama Station. The hot spring bath was very modern, and it was great to have both a cold plunge and a sauna. However, we stayed for several days, and every time we went to the hot spring, there were quite a few people; perhaps there are many guests and the pool isn't very large. It seems the hotel doesn't offer breakfast? Even though there's a convenience store right outside the lobby. The most inexplicable thing is why there isn't a dedicated hotel parking lot? We had to find parking nearby every time, which was quite inconvenient.
Five-star rating all around! I was a bit worried the 2019 renovation might feel old, but it absolutely doesn't – everything feels very new. They offer a pick-up service from the train station, or it's just a 300m walk. Inside the hotel, there are English-speaking staff, making communication a breeze. The buffet dinner was also good. There aren't many dining options on the hot spring street; besides one BBQ place, it's mostly set menus and ramen, so the hotel buffet is a better choice. For lunch, I recommend the cafe by the entrance; both the cakes and drinks were delicious. Since we visited in winter, we didn't book the scenic train, but we did go to the ski resort, which was perfect for kids. The foot bath next to the train station was super hot and incredibly relaxing. This is a great place to stay for two nights.
The hotel is about a 10-minute walk from Toyama Station, which is quite convenient. The facilities seem a bit old, especially the mattress in the room, which was too soft – probably due to age. They offer free coffee and drinks. Breakfast is served on the top floor with a great ambiance and a good variety of dishes. The hotel price is affordable, so overall, it's excellent value for money.
Came here to relax with the natural hot spring that Toyama is famous for. The waters here are dark brown like soya sauce.
The public bath has several baths including one that is outdoor. There are ample lockers, dressing tables and shower berths.
The laundry room is inside the public bath area. They are separate machines from the dryer. While the washing machines are free, it costs money to use the dryer. The shower cubicle in the hotel room has no shower rail to hang laundry to dry.
The double bed room has a private cypress wood bath tub. It felt good to soak in onsen water in the morning before breakfast. It’s deep enough for someone tall to sit in.
A short walk away is the tram stop. A free tram ride coupon can be obtained from the front desk for international tourists.
Location is great! Near shopping centres and train station. Drive to Kanazawa and Tateyama is easy too. Car park needs to be booked in advance (need to pay, ¥1000 a night if I don't recall wrongly).
Cleanliness is great. Aisle abit narrow for luggage to open.
Smoking room in the hotel itself, easy for smokers.
Nice tasting Kurobe water provided at the room level. Great touch there!
Enjoyed our stay, thank you!
I’m very impressed! The room is spacious compared to Japanese standards and very clean. The bed is soft and comfortable with full amenities. The location is perfect, right next to Toyama Station and the Tram stop, making it extremely convenient. The hotel is above a shopping mall, and there are other malls nearby where you can find everything you need. There’s a wide variety of food and convenience stores close by. You can even walk to Toyama Kansui Park. The staff are lovely and provide great service. I also loved the free water and ice machine. Highly recommended!
Mixed feeling about this … it’s a walk from the jr station in the center of the red light district, cheap accommodation, no big deal … but first room the WiFi signal was bad, staff was helpful and changed to another room, again later on the WiFi was not useable, surely the manager knows about it , was planning to stay extra nights but was not possible, next morning manager rely the apologies and room fee was refunded
I really enjoyed my stay here. The room is so comfortable and bigger as compared to hotels in Tokyo. The staff are friendly and will answer any questions you have.
The breakfast area have a magnificent view.
I will definitely come back here to stay again. Thank you Toyama Excel Hotel Tokyu!
It was a very nice hotel. The Western-style room was spacious and clean, and the bath, both the changing room and the washing area, were spacious and clean, making it a very pleasant experience. It was raining, so I got wet before entering the open-air bath, but it wasn't a cold season, so it wasn't a problem. I was looking forward to the free beer, soft drinks, and ice cream after the bath, as it was listed on the website, and I was also happy to find that the evening meal buffet also included free drinks, including alcohol, which made my stay even more enjoyable. It was really nice that there was little waiting time for the elevators, and free drinks were always available on the lobby floor, making everything pleasant to use.
Great
74 reviews
9.3/10
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8.6/10
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TThere’s A World To SeeReally enjoyed that onsen!
This is a fantastic place to stay with an amazing breakfast buffet, a lounge where you can make creative tradition Japanese arts, big rooms, friendly staff and most of all an amazing onsen.
The onsen here is maybe one of the best we’ve been to and we’ve been to a lot, it even offers a cold bath if that’s your kind of thing.
The down sides (which very minor) are the WiFi which was pretty weak and the fact you’d need to have a car to get out there (which we did, but for some this may be a problem).
Nevertheless, this place is a 10/10 would highly recommend.
FFairyishappyI’m very impressed! The room is spacious compared to Japanese standards and very clean. The bed is soft and comfortable with full amenities. The location is perfect, right next to Toyama Station and the Tram stop, making it extremely convenient. The hotel is above a shopping mall, and there are other malls nearby where you can find everything you need. There’s a wide variety of food and convenience stores close by. You can even walk to Toyama Kansui Park. The staff are lovely and provide great service. I also loved the free water and ice machine. Highly recommended!
GGuest UserThe service is very good, the proprietress is Taiwanese, helping us a lot, but the room facilities are old, the room is dark, the public bath is small, and it is better to soak in your own room.
GGuest UserLocation is great! Near shopping centres and train station. Drive to Kanazawa and Tateyama is easy too. Car park needs to be booked in advance (need to pay, ¥1000 a night if I don't recall wrongly).
Cleanliness is great. Aisle abit narrow for luggage to open.
Smoking room in the hotel itself, easy for smokers.
Nice tasting Kurobe water provided at the room level. Great touch there!
Enjoyed our stay, thank you!
SsusanyI really enjoyed my stay here. The room is so comfortable and bigger as compared to hotels in Tokyo. The staff are friendly and will answer any questions you have.
The breakfast area have a magnificent view.
I will definitely come back here to stay again. Thank you Toyama Excel Hotel Tokyu!
GGuest UserI had a truly memorable stay at this hotel. Everything was spotlessly clean, and the staff were incredibly attentive and kind throughout my visit. The overall atmosphere gave off a wonderfully authentic Japanese vibe, which made the experience even more special. One of the highlights was the delicious traditional Japanese breakfast — beautifully prepared and full of flavor. What impressed me most was how the hotel made me feel so comfortable and welcome, almost like I was staying at a relative’s home in Japan. It’s a place I would wholeheartedly recommend, and I would love to return again in the future.
XXenTravellerGreat service by staff, very helpful, they received and sent my luggages by Yamato. Carpark right in basement is convenient. If only they didnt provide Chinese made bathroom toiletries (NZ brand). Right across to Toyama castle.
GGuest UserA magical traditional Japanese inn. You have to wear slippers when entering the inn. The elderly are very enthusiastic and the whole village is very welcoming. I haven't experienced that kind of simplicity for a long time. There are singing and dancing performances, very delicious Sichuan fish, and a call to eat breakfast early. It feels like home.
DdanthetravellerThis hotel is a perfect place for our one day stay. And one of the best things at this hotel is a very generous number of amenities provided to guests - bath pads, body sponge, toothbrush kit, and many others. Even though the location is a bit far from Toyama JR station, it’s not hard to find, and it’s quite walkable from the station. The lady at the reception was super nice. She reminded us of what Japanese are really like. If I get a chance to visit his tower again in the future, I would definitely come back to this hotel. 
FFrancia95The hotel in the middle of the moutain. Indeed!!!
The hotel is just short walk from the bus stop. Room was huge, well equiped with amenities. They also provide the skin care as well. The hotel dinner was really good. It was the japanese course with free flow drink. (Sake, Fruit liquir, beer, soft drink). There are a lot of activities inc. Walking on Midagahara wetlands, stargage (japanese only). The hotel is just next to Midagahara wetland which you can enjoy the view of seacloud in the evening and the stunning view of glassland and the mountain in the morning. 10 of 10.
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