Extremely professional service & the first impression for the property is white fairy building. The arrival area is on the main road bit cramped for multiple cars arriving at same time but guess not much can be done but the staff is swift in clearing it. Highlights; - readiness with the checkin, welcome letter and wifi details - extremely soft spoken front desk staff, mayur to be precise & even while i placed the request for upgrade, she was very kind but firm that can’t do much as was sold out but the smile said, don’t worry, i will help if can (appreciated the honesty) - lunch at salt and pepper, amazing food, quick service, biryani flavors were really nice and balanced, kudos to the chef. - evening at amaya, must say, picture perfect setting for me to wrap up our holiday on a high, food excellent, service was bit slow, but they had house full (so no worries. Daiquiri made by their bartender was exquisite. Above all my server sujoy (extremely sweet, like a kid but very open to speak his mind for me not to take a table in open, as it will rain & so it did) i guess this all was possible as the *** leading it subbiah (hotel manager) was leading it from the front, whether carrying the bear cartons himself in the lift, whether ushering people into restaurant, ensuring bill desk is manned, listening to guests (over demanding ones and checking their drinks to ensure they are satisfied. He literally lives the word ‘get your hands dirty’. Lastly, i believe, the room could have been better priced (for the size of the room) but guess they deliver premium experience & thus demand premium prices. (hope next time, i am lucky to find a good deal, but will stay here only for sure.
