Posted on Feb 19, 2026
Anonymous User
The location of the hotel is good and the hotel is packed. Bad place, no front desk, no local language people, do not know how to check in, and check out. Because there is no front desk, you need to upload your passport before check-in, check-out needs to scan the room QR code to fill in the check-out procedures. Entry door, electronic password lock. I didn't know how to get on the wireless network when I went to the hotel for the first time. Before I went for the second time, I contacted Trip.com customer service to help me solve the check-in problem and the hotel network use problem. This time, the double room for me was too small, there was half the space last time, and the room heating was not good. After telling the cleaning staff, the heating was better the next day.
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Price per night from:IDR 1,509,484
Posted on Jun 8, 2022
欧Just inside the old city, surrounded by ancient buildings of different colors and shapes, the service is very good, someone helped me with my luggage, there are questions and answers. Because I can speak Russian. 😝 Breakfast is plentiful, 10 minutes walk from the hotel to St. Simon's Church and the Neman River, and Grodner is my favorite city on my self-driving way to Belarus. The hotel is quiet at night. Very recommended! 👍
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Price per night from:IDR 999,199
Posted on May 14, 2023
Dmitry has to be
The breakfast was great, the order system was great, but it was exquisite and delicious. The hotel environment is also very good! Very special! The hotel's service is also completely satisfying.
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Price per night from:IDR 3,045,685
Posted on Aug 16, 2026|Standard Room With Double Bed (River View)
Guest UserMy husband and I stayed at the Zen Hotel for 6 days. It's an excellent hotel, new and modern. The hotel's concept revolves around harmony and relaxation, with natural materials used throughout, which was very pleasant. The service was also excellent. All the ladies at the reception and the housekeepers responded immediately to our requests and did everything they could to ensure our comfort.
Room 209 on the 2nd floor was large and bright. In addition to the usual amenities, it had a sofa, a mini-bar, a safe, a capsule coffee machine, and a ceramic electric kettle with a selection of accompanying goodies: coffee and tea bags for every taste, and candies. The bathroom also met high service standards: touch-sensor soap dispensers and a waste bin, wall-mounted dispensers with shower gel, shampoo, and conditioner. The scent was pleasant. There was also a standard set of towels and other toiletries. Slippers were in the room, and bathrobes were brought upon request. The hotel also had a sauna and a fitness room. A pillow menu was available. The window offered a view of the Neman River and the railway bridge. Fortunately, trains crossed the bridge infrequently, about 3 times a day.
Our only suggestion would be to provide lighter duvets for summer. The available duvet was very warm. We had to use two sheets to sleep under, as one wasn't enough, but the duvet was too hot.
Any shortcomings were not related to the Zen Hotel but to the Sherwood restaurant, where the hotel breakfasts are served. There were 4 options to choose from: English, Scandinavian, Belarusian, or porridge + syrniki. Each was priced at 35 Belarusian rubles on the menu. The price for a plate of any of these breakfasts and one drink of choice (tea, coffee) was significantly overpriced. The cappuccino was not tasty, with too much milk. I can't even imagine what their latte would be like. One time, we had to wait almost an hour for breakfast! Although there were always very few hotel guests in the restaurant. However, the waiter Nikita tried very hard to please us in every way.
My suggestion: instead of continental breakfasts, offer a regular buffet, like in other places.
Overall, our stay at this hotel was very decent and comfortable.
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Price per night from:IDR 2,305,637
Posted on Aug 15, 2025
AngelinaYuan
The single room has a small narrow balcony, you can take pictures of the scenery, the hotel is in a great location, and the surrounding area is full of attractions. The health is good, the indoor carpet is full, you can not use slippers, so you have not given it. Breakfast and dinner are included, breakfast options are not many but basic. Dinner is ordered according to the menu, choose one of five. The biggest advantage of staying in such a hotel is that you can go back to rest at any time. After walking around, I went back to rest for a while. I read a lot of reviews before, and I was a little hesitant, but in the end, this hotel has a room left. I thought about it and made do with it. The result was much better than expected.
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Price per night from:IDR 1,092,706
Posted on Jan 7, 2025
Olga1532
Stop for one night.
Set fast, the hotel was filled with people. They said that the wifi only works on the first floor because of the number of guests. Breakfast did not take, but there were 4 continental breakfasts, not very diverse.
There is a refrigerator and a teapot in the room. It was very cold. Although the room is small, the battery didn't heat at all. The air conditioner did not work. The bathroom is clean, there is a single shampoo, gel.
There is no bottled water, but there is a cooler on the floor (at least seen on its own).
There are one-time slippers.
If it were not a terrible cold in the room and a beautiful hearing of everything that happens around, it could have put a very good assessment.
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Price per night from:IDR 662,570