Malang City Inns

Clean and Fresh hotel. Even, we never dare to swim becouse of the cold weather, we enjoy in everytime we come this hotel. Just try to rethink to rent apartement room where in the aam building. the apartement are not clean and many fungus under the bed and pantry area.

Delicious snacks, fast respond to reload, clean room, polite and humble staff even if we wore ordinary fashion,the kids happy to run along the lobby :p, but the hotel need to reload the toys at the playground too.. overall nice hotel and worth it to have event andstay here again..dont forget to send me the discount staycation voucher Atria..<3 Egadzova12@gmail.com

A banquet banquet a recommended reunion with a special view and delicious food and friendly service not far from the city but away from the city's noise because it's on the 9th floor and can see the enchanting sunset.

From the front desk to the room service is excellent. The breakfast foods choice is more than I expected make us enjoy while we sitting to eat our breakfast. The facility is great. The hotel is very convenient and easy access to go everywhere. Overall we are very happy with all the service. For sure we will go back stay there again when we visit Malang.

I booked 1night stay with breakfast but the next day morning when we go to the restaurant it was closed! I ask the front office if the breakfast was closed then he said it’s open. The he call the Chef. Then we ask where is the breakfast. The Chef give us option nasi goreng or mike goreng. I was expecting buffet breakfast. Not just nasi goreng. Then we ask why. The Chef said they prepare buffet if the guest more than 10. No wonder why nobody stay in this hotel. The service is bad. I ask for coffee and it arrive without milk. Hotel without milk? But I saw the security get his coffee and it’s with milk. What kind of service is this. They cannot provide milk to their guest. My friend ask for iced tea. The Chef said no ice in the hotel. Hotel without ice???? Meaning this hotel no freezer? The container for sugar is very dirty. We complain to the receptionist but he never comeback to us if they can give milk. Then we saw another staff she said she is the admin. We ask for duty manager but she said no duty manager also. What kind of hotel is this no duty manager? No wonder this hotel like this. Nobody managing the staff. After 45mins the milk served to us after I finished my coffee. And the milk looks like they spit on it. Will definitely not stay in this hotel anymore in the future and definitely will not recommend this hotel. We stay in 4different hotel with this trip from jogja. We stay in cheap hostel to expensive hotel. But this hotel has the worst service.

the location to enter the housing complex is strategic, there are towels & toiletries. The sheets and blankets smell good but the cleanliness of the sheets & bathroom needs to be improved

Location was good and near many things. However, the room had no windows and had a musty smell from the toilet.

In front of the hotel there is a food stall so you don't have to worry about being hungry when it rains.