Guest User
November 19, 2024
The hotel service is average but the room price is expensive! We encountered a little trouble when checking in at the hotel. The staff didn't seem to know that we had paid online and asked us to provide our credit card with a prepaid room rate of about 539 euros. As a result, our credit card was rejected by the bank and the transaction was blocked. Apart from this problem, we booked a room for 3 people, but the hotel only provides facilities for 2 people, such as bottles of water, cups, etc. When making a complaint, the staff told me that you can proactively ask the hotel to provide it. What kind of service is this? 1
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