Crowne Plaza Hotels & Resorts Hotels in Zhangjiakou

We had a wonderful stay and enjoyed skiing. The slopes are well prepared and easy to ski. We enjoyed CNY at the hotel and also the F&B Arrangement did meet our expectations - even though we are European. I would like to mention that the staff was very helpful - especially Hannah (Front office) and also both the F &B Manager and Housekeeping Manager made sure we were well looked after and all three spoke very good English. Thank you very much and we will visit again.

I can imagine that they have had the hardware ready for the Beijing Olympics back in 2022; but it was surprising how fast things now feel ”worn”. That's really too bad. Towers can still have the smell of tard from cigarettes which again is too bad. Meanwhile, it's a nice touch to also give lift tickets but the fact that you need to have the front desk signed voucher to go over to the ski school next desk (not next door) to provide the ticket card is a bit weird and troublesome for customers. Yes, I get it, it's really two organizations and the vouchers are the controls/ receipts. But you can actually get the ticket card deposit refund all done at the front desk means that the systems are connected. Hence, the logistics is not really set up with the customer experience in mind which is really a shame. Enough with the areas which can potentially enhance above. Here are the brilliant parts and the reason why you may want to come back to the hotel. It's the people. We were bothered by the logistics (as you can see) and during breakfast time, we also hear there is another family bothered by some hardware issue the night before; but the staff really took seriousness in resolving the problems. In addition, my wife was sick in one of the nights; congee was not on the lunch and dinner manual, but the staff and cook were willing to trouble themselves to make the congee (and I can tell you that I have been at 5 stars hotels before and when they say no congee on the manual -- those hotels will just stick with that answer) --＞ in this AI-driven, RPA-strived and customer centric-talking atmosphere nowadays, it's refreshing if not heart-felt to really experience hotel staff who show care for its customers. This is where the Excellent rating for Service comes from. Keep up the human-side of the hospitality business --＞ it's always about the people and how your guests feel they are treated, that's how you make them come back and make a profit --＞ not robotics ! I don't like to waste time writing reviews (but I am a writer in earlier years), and I am having a soar throat. But I would recommend to hotel to any guests who wants to feel being being taken care of.

Good stay. Trainee Shirley was particularly helpful. Some noisy dogs overnight, but that's the owner's fault, not the hotel's.

The hotel is clean and comfortable, the service attitude is good, the entertainment activities are rich, and I have a lot of fun. The summer resort is very cool, and there is no need for air conditioning at all~ Summer entertainment at Prince Hotel (tent camp, square KTV, open-air movie, doll interaction, board games, laser show, indoor children’s cinema, chess, building blocks): I also gave you a ticket for the Genting Peak Sightseeing Cable Car: Very cost-effective

We chose this hotel since we wanted to go on staycation and this isn't too far from Thaiwoo Ski Resort. We arrived at about 7pm in the hotel and the parking lot was full but some cars were parking beside the hotel's entrance so we just followed them and parked too. We thought it was alright since nobody told us not to. But the next day early in the morning they called us to move our car because it doesn't look good for their hotel and since we aren't morning people we were kinda pissed. They could have told us last night. Although; this thing happened to us, we still think the hotel is nice for staying. Great rooms.

The hotel is ideally situated in a prime location, making it easy to reach and navigate. From the moment we arrived, we were struck by its stunning beauty and elegant decor. The check-in process was very smooth. They even offer self check-in. After we arrived to our room we received a welcome plate of fruit and yogurt. The room we stayed in was a masterpiece of design, meticulously decorated with a keen eye for detail, and the cleanliness maintained by the staff was impeccable. We thoroughly enjoyed the buffet breakfast, which offered an impressive variety of dishes, including both Western and Chinese cuisines. The area surrounding the hotel boasts breathtaking views of the river, adding to the overall charm of our stay. The only thing missing is a swimming pool. The other amenities are very nice.

The room is very large and the facilities are good. The room has a simple kitchenette, microwave, induction cooker and refrigerator. I originally booked a deluxe family room, but I changed to the opposite room because I wanted a better view. There are two bathrooms, which is very convenient, and the hot water is unexpectedly fast and sufficient. The service is well-trained and simple. Thanks to every staff member. I strongly recommend the flower sea and evening performances in Taizi Town next to the hotel. A very professional Mongolian team, the performances of Humming and Matouqin are quite good, and the atmosphere of the bonfire party is very good👍. The catering and business are not as rich as Taiwu, but the Sichuan and Hunan restaurants have very good dishes, there is also KFC, and the breakfast is also rich. You can also go to Taizi Hotel for dinner. Suggestions: You can arrange some local specialties. Zhangjiakou's oats and mushrooms are very famous. I searched for a long time and couldn't find a place to eat. The Taizi Hotel Shopping Street also has two iron pots, one barbecue and one hot pot. It is strongly recommended to pay attention to local cuisine.

The hotel is really clean and the services are up to par. My friend and I got executive lounge and it took forever for them to check up in because we were foreigners. When we were finally checked it. We decided to stay longer as we were impressed with the cleanliness and amenities of the space, but we were declined at the front desk with the excuse of my friend passport is with the immigration and she only had a visa sleep so they can’t allow us stay in their hotel longer. And they kept calling our room asking for our school’s name in chines, our home address. So many frustrating personal questions. But aside from that, they were really friendly and the place was nice, the breakfast was great as well