Hotel Berner

Very welcoming staff, a very comfortable room and excellent food - a wide ranging buffet breakfast and a consistently high-quality six course dinner. The hotel is in a quiet part of the city but close to the lake, mountains, city centre and travel connections. The Zell am See Kaprun Summer Card was included - a real money saver.

Stayed here August 2024 - family of four, our first summer alpine family holiday. Hotel is delightful. All the staff are very helpful, speak excellent English - special mention to Olivia at breakfast. Food is superb and they were very helpful if there was nothing on the daily menu that appealed. lots to do in and around Zee and Karin on reception can help and advice. I've been to Zell in winter and hotel is very close to the city express lift, so would recommend it for ski trips as well. Summer visitors should be aware that there is no air con in rooms - it is a small, family run, old building hotel, so this should not come as a surprise. As in anything, there is always room for improvement - the pillows are rather thin and anything but firm, but that's about the extent of the shortcomings, so new pillows please.

I visited Hotel Berner, Zell am See in the week of 3 August. Upon arrival we were given welcome drinks, a wonderful experience and a warm welcome. Our bags arrived in our room and we were given a card to use for all public transport. The room was upgraded to a suite which was absolutely lovely with views of the lake. The staff were the best staff I have ever had the pleasure to experience in all my years of travel. The customer service was first class from the reception to the waiting staff. The food consisted of a huge choice of breakfast hot and cold and a 6 course, silver service evening meal which was presented as if you were in a Michelin star restaurant. Each and every course over the 7 days was delicious. There was also cakes available at 3pm, sauna was heated upon request. Every single member of staff was courteous, kind and professional. We met the owner who introduced himself to every guest and was courteous and welcoming. This is the first time in all my years of travel that I have met the owner of a hotel. He most definitely is passionate about his business and wanted to make his guests feel at home with first class service geared to make the guest feel welcome. The hotel is situated about a 10 minute walk from the central buzz near the lake which was perfect because it is quiet and relaxing. Austria is wonderful, travel was easy using the card the hotel provided; a beautiful and clean country. There is a lot of opportunity to walk - I would recommend the cable cars high into the mountains in Kitzsteinhorn, a boat ride on the lake and the waterfalls at Krimml. If you would like to stay a traditional hotel, enjoy comfortable rooms, with first class service and eat delicious food from arrival to departure, I would highly recommend Hotel Berner.

We have been visiting Austria for 35 years and the Berner is one of the best Austrian hotels we have stayed in. We were immediately made to feel welcome with a drink while our luggage was transported to our room. All staff were helpful and friendly and bent over backwards to make sure all was very good. We were staying for 2 weeks and for half board. The five course evening meal was exceptional as was the choice of food for breakfast. A variety of cakes were offered in the afternoons. During the day services included an outdoor swimming pool including a jacuzzi and indoor wellness area. The hotel is ideally situated in a quiet location just a few minutes walk from the main square and then on to the lake side. Zell am See is a pretty town with a beautiful lake and surrounded by mountains, with easy access via lifts to local mountain tops. It is situated on a main train line to Salzburg and other cities.

I can't rate this hotel high enough, staff are lovely very accommodating Nothing too much trouble. Amazing food five star, Comfy beds everything spotless. Great location. The summer card was an added bonus saved us loads of money. Lovely pool area robes and slippers a special touch. Did not want to leave will definitely return.

Our first trip to Austria - the hotel was very authentic and traditionally Austrian, super welcome with a cold glass of beer and Prosecco. Our cases were taken to the room for us - small fridge in the room and ample tea facilities- we had a balcony with view of the lake - 100% worth it to take in the atmosphere of the resort. You chose your evening meal at breakfast time - 6 courses, soup, starter, salad buffet, main, desert and then cheese and biscuits- fabulous high end food, never failed. Pool area so tranquil and what a view. Very helpful staff, we had fun, drink prices so much cheaper than in town. Plenty of maps and tourist information available at the hotel. Would stay again.