Guest User
October 6, 2024
From the moment we stepped off the plane, we were warmly welcomed by the Longitude staff, setting a positive tone for our stay. Check-in was seamless, with a refreshing beverage offered right away, a thorough review of our itinerary, and a smooth escort to our room. One highlight was the massage, which was truly exceptional and much needed after a long flight and early start to the day. The tours were another standout, with guides who were both knowledgeable and respectful of cultural protocols, ensuring a deep and authentic understanding of the area's history and heritage. In terms of dining, the atmosphere was wonderful, and we always felt well taken care of. The team’s welcoming and energetic approach added to the overall experience, making each meal a pleasure after a day of exploration. Every part of our stay, from the activities to the hospitality, was delivered with such a high standard that my partner and I couldn’t pick a favourite. Whether it was seeing Uluru and Kata Tjuta from the sky or learning about the culture at the local centre, each experience was a 10/10. We've been sharing our memories with friends and family ever since and can't wait to visit again in the future. We would like to extend special commendation to a few team members who went above and beyond during our stay. Renee, in particular, stood out with her genuine approach, passion, and humour, making the group feel comfortable and engaged throughout the experience. Her knowledge and respect for the cultural context added a special touch to the tours. Additionally, a member of the dining staff (we regret not catching his name) who mentioned he was heading to Bali for a month’s leave, provided outstanding service with his bubbly and energetic demeanour, making each dining experience a highlight after a long day. Both individuals exemplified the high standard of hospitality we experienced throughout our stay, and their warmth and attentiveness truly enhanced our visit. While the Longitude tour guides were outstanding and provided a high-quality experience, we believe that incorporating Aboriginal tour guides could further enhance the cultural authenticity of the tours. Given that many of the discussions focused on Aboriginal culture and history, having Traditional Owners or Aboriginal guides share these stories firsthand would create a deeper connection for guests. Additionally, offering a Welcome to Country ceremony performed by a Traditional Owner, either upon guest arrival or during the first-night dinner under the stars, would elevate the cultural experience. This not only strengthens the connection to the Aboriginal culture you are promoting but also provides meaningful employment opportunities for the local Aboriginal community. Overall, our experience at Longitude was exceptional, and we truly appreciated the care and attention that went into every aspect of our stay. The staff were welcoming, knowledgeable, and made us feel right at home. We left with won