Guest User
August 22, 2024
Very good hotel! I originally booked the Holiday Inn a week before departure. On the train from Edinburgh to York that day, Ctrip customer service Zhixuan sent a message saying that there were no rooms in the hotel I booked. I was stunned on the spot. The customer service explained that because the hotel was full but the system was not closed, the platform system defaulted to the room reservation. As a result, the hotel showed full on the day of check-in, so they called me immediately, but I had changed to a European card, and the domestic mobile phone number reserved on the platform could not be contacted at all, so they repeatedly sent messages to me on the platform, and confirmed in advance that this hotel still had rooms. After checking that this hotel was close to the train station and the main attractions in York, I agreed to change to this one. After checking in, I found that this local brand hotel is really much better than the Holiday Inn, and the room price is also a full 1,000 RMB more expensive than the Holiday Inn. I feel like I have picked up a great bargain! The breakfast is also very rich, but we are not used to smoked salmon! Very satisfied with Ctrip's room upgrade this time!
Original TextTranslation provided by Google