Guest User
March 1, 2024
I'm not one to write bad reviews but this place really needs sorting out! I went with my partner for her birthday to a place we both agreed looked great, however the pictures are very deceiving. The bed was uncomfortable and we hardly slept, not to mention the fact it was on wheels and with a broken headboard which the staff member was aware of, the bathroom was very small and the shower is lower than 6ft at it's highest, the cobwebs were seen in the corner by my partner and this was "The BEST room" The receptionist tried to rectify the problems we had with that room and they gave us another room (opened the wrong room where someone was sleeping, thinking it was empty) and then took us to the empty room, this room was tiny and had mould in the corner and the worst part was the door lock wouldn't lock properly!! Tired and very disappointed we decided to leave a day earlier! Stayed at the Marriot which we should have done in the first place, we lost a day of parking and no refund for that or the 2nd day we didn't stay there. After emailing them after, I got no reply even though they replied to the emails I sent about when I booked there enquiring about face masks and check in times. Very unprofessional and the only place I have wanted to leave early. Highly recommend to just stay at the Marriot and you'll be happier. If this place were to reply to my email it would have had a plus point but unfortunately it's all bad. Just stay away from there.