DoubleTree by Hilton Hotels in York

The Grand Hotel boasts an excellent location, making it a convenient choice for exploring the city. The facilities are top-notch, offering a blend of luxury and comfort that one would expect from a prestigious establishment. However, the service fell short of expectations, especially considering its five-star rating. While it may be due to the busy tourist season, the level of service provided was inconsistent. In particular, the doormen and porters left a lot to be desired, with some interactions being notably poor. This detracted significantly from the overall experience, as such issues are not expected at a hotel of this caliber. Overall, while the hotel's amenities and location are commendable, the service quality needs improvement to truly match the standards of a five-star hotel.

The staff were really friendly and helpful. The room was clean and the bed comfortable. We didn’t use any of the hotel facilities and we didn’t eat there. It was just for a base to explore York

My wife and I stayed for 2 nights and were drawn in by reputation and quality of the other principal hotels across the country. I was shocked to read so many bad reviews and almost booked somewhere else as a result. It seems most of the intolerant previous residents had issues with noise, smells. food, rooms, service. We didn’t experience any of that and can only conclude that most of the reviews are either planted as false information by competitors or result of warm summer, outdoor bar or questionable views / aspect of room. We stayed in a king on 3rd floor, room 300. If you’re worried about anything just book that one! Tasteful clean decor and great views to the minster. Notable comments for James who went above and beyond to sort out a small issue with audio description hardcoded into the TV, sorted smoothly and efficiently. Great location, atmosphere and setting. We will be back with our dog next time. Don’t believe everything you read from dissolutioned guests who want a megaphone to comment on perceived issues.

Good location and nice hotel. what a good day it’s a really super cool apartment which was great for family to stay and enjoy the holiday. LoL long time travel suitable and it’s worth to try and visit the city of york. There’s a supermarket which is enough for cooking dinner in the apartment kitchen. Quite good so far. That’s why I choose this hotel.

Myself, my son (11 years) and our puppy Hugo and my parents had the privilege of staying in this hotel for 2 nights whilst we had a 2 day city break in York. The staff are extremely welcoming, so friendly, happy to help and fun. The reception area is awesome with so many games and books to read we never had a dull moment. The staff were so good with Hugo, which was a bonus that we could bring our puppy and feel so welcome we would love to come back and stay. The beds are so comfy, massive flat screen tv in rooms, lovely showers and really cool deign in rooms we loved it. The staff really went out of there way too help in anyway they would and gave us a really friendly Advice in where to go too to eat and see th sights of York. Our room was cleaned beautifully and we enjoyed sitting out in the courtyard for our complimentary drinks on our last night. Wonderful ! What more can you ask for :) thanks everyone you made it very special for us all :)

With the exception of the check in process that was swift and check in agent was proactive , other services were a disappointment , room towels were not replaced properly and when I requested for an ice bucket for a nose bleed, I had to go to the lobby myself as the receptionist told me over the phone that I have to head to the lobby myself as the counter would be unmanned despite knowing of my nosebleed. Quite a disappointment for a brand such as Hilton

I will start with the parking, I paid for secure parking however due to the hotel having noise issue the security gate to the carpark (The noise caused complaints) and second issue of refurbishment being ongoing, the gate was up to allow the building teams to park in the entrance way. This made it difficult to get out of the carpark due to there vans. When I questioned staff they were very dismissive of the issue and said they had CCTV on so it would be fine. The hotel itself is being partial refurbished and that is to revamp the very dated rooms, we were aware of this beforehand, however we were not prepared for 7am drilling and banging from the building works. In addition to this the corridors were often filled with building equipment and furniture which was ongoing throughout the stay. The room, while well proportioned, was very dated. This could have been forgiven if it wasn't for the fact the room was not clean. There were a number of stains on the carpet, the bathroom sink was stinking when used. The bath mat was moldy and the shower itself was a trickle of water, making it difficult to wash quickly. The curtains were very grubby and the room smelled very stale, the bed was adequate but we couldn't be 100% that the sheets had been properly cleaned as there was an odd smell to the bedding. The TV was of decent size but kept cutting in and out of signal when in use, which was annoying when we decided to have an early evening chilling in the room we had paid for, the WiFi was useless, if planning to work while staying here you will need to hotspot your phone. The breakfast food was OK, however the description of a wide choice of cooked food and continental breakfast dishes was over exaggerated, there was no fruit on two days and bananas on the last morning, one choice of yogurt and 3 small cereal options. The cooked food was standard: Bacon, eggs, sausages, hash browns, tomatoes,mushrooms and bean's. Toast was something that had to be requested and was more like warm bread. On the first morning my partner was served a cup with the remainder of someone's lipstick stains on the rim. On closer inspection of the glasses there were a number which were not clean. On the second night we went to the bar area to grab a couple of drinks. The bar was full of empty unwashed glasses and when we got our drinks our glasses where sticky. There was a smell of stale ale which was not appealing in the slightest. On checking out raised a couple of things with the receptionist and was meet with at best distinct lack of interest and worst just plan rudeness. Sadly this hotel did not meet the standards it professed to uphold. I would say the location and river view was pretty and the fact the parking was at the hotel itself made it one of the reasons I booked it. However after this visit I will not be visiting again as there are better hotels in York and carparks that are not much more expensive than the supposed secure parking.

Lovely hotel . Cannot really say anything negative about about it . I ve stayed in many many hotels over the years with work so I am very welltravelled . The staff are very helpful and friendly . Location is great . Very nice buffet and a La carte breakfast . We had scrambled eggs and smoked salmon this morning and it was cooked to perfection . Parking is £15 a night . I was a little worried about finding a car parking space due to some of the reviews I had read . The area is very small so I am not sure how it will work if the hotel is very busy albeit we did not have a problem. Check in was very smooth and quick without any issues . I will definitely return and would recommend . We stayed for 2 nights .

Everything is perfectly cute. My friend and I love the design of the room, and we wish to try other rooms as well! We had a relaxed and happy trip with this hotel~