Jiushiyuese��
October 7, 2024
When I checked in at the front desk, I asked if I could see the lake view. They said that the room I booked could not see the lake view because it was on a lower floor. I had to change to a higher floor and pay an extra 120 yuan. I checked on Ctrip and it only cost 80 yuan. I asked them why the difference was so big, and then they started to act cold and arrogant. So I changed the room type through Ctrip. Ctrip knew that I was at the front desk of the hotel, so they called me and asked the front desk to answer the phone. They ignored me and refused to answer the phone with an arrogant attitude. Finally, Ctrip helped me change the room type directly through the backend. Maybe I offended the front desk, so the room I was given was just a few steps away from the farthest corner. The lake view in the distance was also blocked by a big tree outside the balcony.
Original TextTranslation provided by Google