MASATO
December 10, 2021
This time, I made an advance reservation for this hotel, but due to my personal work circumstances, I canceled it. I made a reservation with this app, but it was canceled after the cancellation deadline, so it was completely my fault. The application administrator has made every effort not to incur a cancellation fee until the end. Thank you very much. However, I didn't understand it either, but the app is an intermediary between the hotel and a certain travel agency, and in the end, a cancellation fee was incurred against the interests of the travel agency. I'm not complaining about this. I like a certain hotel and use it often, and sometimes I make a reservation directly, but if I tell you the circumstances of the cancellation, the hotel will decide, and the cancellation fee will be charged even on the day. I think there are cases where it is not taken. I actually did something like that too. What I want to say is that the app makes it easy to make reservations, and I think it's very convenient, but if you anticipate a sudden cancellation due to work, I think it's better to book directly with the hotel. . Especially if it's your favorite hotel, I think it's better to give it back to the hotel rather than being poorly and uselessly intervened. Lastly, I would like to say once again that the administrator of this app negotiated with a certain travel agency twice, and in the end it was not possible, but I am very grateful for their efforts. I'm really thankful to you.
Original TextTranslation provided by Google