Aparthotel New Lux

The area was beautiful. The room was excellent. The only complaints I would have would be. The water doesn’t get very warm in the shower.

Excellent room itself, with great attention to detail in design and facilities, and fantastic location overlooking main square. Parking was 10 mins walk away, which was a bit of a pain - and can only park car at a street a few minutes walk away, which inconvenient with luggage. Customer service let down the experience. We asked to extend our stay by 1 night and were changed significantly more than the ******* rate, despite being mid week. They then didn't keep a record that we'd asked to extend and banged on the door not once but twice along us to firstly checkout, and then to make immediate credit card payment, after being told we could pay on checkout. Finally despite checkout being an hour earlier than most other hotels, they refused our initial request for later checkout, saying we'd need to check on the day of checkout - which defeats the point. They did eventually grant a late checkout, but the dance was an unnecessary headache.

It was a perfect stay right in the middle of making square. All the staff was extremely helpful and professional. Thank you.

Very nice persons. Thank you.

The room was amazing, spotless clean and really comfortable. Special thanks to Jakob who helped us in the morning to book a room after a horrible experience with another apartment hotel room. We were treated well and location is perfect! Just in the middle of everything! Even it was in the middle off busy square room was quiet and we got good night sleep with our under one year old baby.