paul m
October 7, 2024
Got off to a bad start , sticky menus, I hate that , anyway went for the carvery, bad choice and regretted it , The gravy!! just black gloop, you could almost cut with a knife , tasteless , the yorkies, like rubber , no crispiness what so ever , Roasties the same , like rubber, Veg all dried up needed replenished , and food was very cold . and the cuts of ham i had were very fatty I told the management team, that it was disgusting , and was offered a free desert which I declined, I gave the feedback hoping to see some genuine concern and felt i should have had a full refund , I would have expected more concern I know carverys are notoriously difficult to keep fresh and hot , but staff surely must look at what they are serving and ask, is it acceptable? I had ate at the premier inn the night before and wished i had stuck to it this night