Hampton Inn & Suites Worcester

Great service but location not ideal, there was also no parking spots available had to park in the front of the hotel. Despite this we had a very enjoyable experience and recommend it for those just passing by for a few days.

The facility was excellent! The breakfast was awesome. The pool is great. Gym is quiet. Overall amazing room and a great comfort.

I stayed in the Hampton Inn because of it's proximity to my doctors office. It was forecasted to snow and my doctor's appointment was absolutely necessary for me to receive my infusion of medication on schedule despite the forecasted snow. The service I received was good although it began with some confusion about my bill. My reservation was prepaid but it took a while to find this information in the hotel's computer system. I had a restful evening and got to my appointment in the morning without incident and for this I am grateful. There were a few issues that I think need to be addressed. First, ice was not available on each floor and there was no complimentary water in my room. I was disappointed with the unsatisfactory condition of the refrigerator and there was no recycling bin in my room. There was no handle or bar on the shower door to open the door after showering and there was no place to put my towel convenient to the shower stall once I was done. The toilet paper holder was awkward to use forcing me to remove the toilet paper from it and leave it on the sink. These issues are minor in nature but cumulatively they made my stay below average for the price I paid. It was not horrible and no part of my stay was compromised but I have stayed at other Hampton Inns that were exceptional, which is why I chose this one for this important stay. I did have a choice of a Marriot equidistant from my doctor's office. In the future, if I am in need of staying overnight convenient to my doctor's office, I will give the Marriot a chance. Thank you for your attention to these issues and I am hopeful that they are addressed to make the stay of other travelers exceptional.

Room was fine, typical chain hotel. Bed was okay, a little on the hard side. There was a slidined eggsg barn door that slid along a track between the closet and the bathroom. Okay to move using big handle outside, but very hard to slide from inside bathroom. Front desk people were very friendly and helpful. Breakfast buffet was okay...typical .... scrambled eggs, potatoes, sausage, and cook your own toast, etc. Nice to have it right there. Parking was okay... $15 a night. Very close to UMass Memorial hospital and WPI. It was clean, with daily cleaning in rooms if you want it. A bit pricey, but it's right downtown.

This Hampton Inn is fine. Fairly friendly check-in. Very clean. We had two blips in our room - nothing major - television remote had dead batteries which the hotel replaced and we needed help in figuring out how to lower the shades automatically by push button. We'd stay here again.

I was on a trip. During one night a gang of kids (5-6) continued to run up and down the hall. I called down numerous times to the front desk and no one would answer. I finally put my clothes on and went down to the front desk. After informing the now-available front desk attendee, the hall became quiet. I asked and was assured the GM would contact me the next day. It's June and I still haven't heard from them. Things happen when you're in a hotel, but ignoring a guest's request to speak with the GM should not happen.

Although the staff was friendly they fell short when it came to offering any help or service. I needed a taxi to the train. I told the person at desk that. I came back down later to request it. He seemed confused who to even call. Worcester Yellow cab is good, been around awhile and I have used them on previous visit. I used them to get there from train. I simply asked him to call so they would come quicker knowing it was hotel. He literally picked up phone and said, they are booked. An OUTRIGHT lie. I called got a real person, and in fact two taxis showed up, I think one was for another guest. The breakfast room also was ver my cramped and did not have the offerings otherHampton Inns do. The place has been renovated recently and immaculate, however somewhat misleading, I like to take a bath and tubs were gone, website said nothing about this. All in all this was a rather disappointing stay for the money.