Hilton Garden Inn Worcester

Had a great stay with the Garden Inn staff. I want to shout out to Kat. Our refrigerator froze our food and we let her know. Rather than saying oh well that is the way the cookie crumbles she was extraordinary. She took a bad situation and shined. She is an asset to your company.

Outdoor concert venue across the street at The Palladium. Check their calendar and do not stay here if there is a concert. Can barely hear tv on high volume. Today is metal/hardcore concert and it’s noon - midnight. Windows not tight - can hear every word on stage.

This is a very nice hotel but it doesn't suit me. Don't expect coffee 24/7 , you'll be lucky to get a coffee before 0630. Breakfast is $16.95, most other hotel breakfast is free, not here. Be prepared to pay &14.95 a day to park in the garage across the street, no on-site parking at the hotel. It's a nice hotel if you want to deal with this particular hotel where one has to pay for amenities

I stayed here for a family emergency trip. The hotel was clean. My room had kind of a stale smell, but it wasn't offensive. The room was comfortable, and I had everything I needed. Parking is available for an extra fee. 12 dollars a day. It is in a parking garage across the street that offers in and out privileges. There is no complimentary breakfast available, but you can pay extra for either a buffet or al a carte. The staff was friendly and helpful.

Carpets and bedding musty and lumpy, broken lamps, worn furniture -- everything in the room seemed 30 years old and unloved. Tiny cramped bathroom, with minitub, soap and shampoo in refillable pump bottles mounted on shower wall as at a gym, that pull off and fall into tub when you try to use them (and hardly seems sanitary that every guest has their hands all over them). Below freezing cold outside but a/c was blasting frigid air, controls and on/off switch on a/c-heating unit not functioning, wall temperature control box not operable by guest. The room seemed like housekeeping had not been in it since several months before in summer -- how else would nobody have noticed the a/c blasting frigid air before February? Ended up trying to block the icy blast from the a/c blower by covering vent with towels, bedspread, but not successful. Jacuzzi spa was completely drained and bone dry -- with strips of moldy duct tape stretch across it like a giant asterisk -- that duct tape looked pretty old and discolored, as if placed there a long time before: "Oh, we're waiting for a part," says the desk. Right. Pool looked fine but was closed: "Oh we're down for maintenance." "Oh we're waiting for the inspector." When paid-in-advance customer opines they chose the hotel for pool and jacuzzi, is told by desk, "We'll refund one night from your bill." A total lie. Despicable: charging for facilities and services they've no intention of providing, lying to customer re refund just to stop them from demanding what they paid for. This place effectively has no pool and no jacuzzi, and negligent maintenance altogether. Oh and the "breakfast available" will set you back about $20 per person with tax. They display bottles of water prominently in the room, but fine print on the label warns they are only "free" if you first pay a hefty rewards program membership fee. $50 per night "incidentals fee" swiped from your credit card on check-in, I guess in case you drink of the forbidden water. I cannot comprehend the level of pettiness in the corporate boardroom when policies creating this nickel-and-dimey guest-hostile operation were decided. It is beyond cheap, it is beyond a clip joint: it is fraud. Was in town for events, so no time or energy for the distraction of acting as unpaid consultant to this absolute disaster of a company -- incompetence plus bad attitude all around -- the antithesis of hospitality. Must to avoid.

Great location, great food and very good food. Very close to many local restaurants and holy cross. Although there was a protest while we were there the employees were very helpful and accommodating. There were no problems and would definitely come back

Very clean and comfortable hotel. The rooms were nice and clean, the beds were comfortable and the pillows were fluffy. We called down to have 2 more pillows brought up to our room, they were brought up within 10 minutes. The breakfast was one of the best hotel buffets we've had. The pool was warm and clean as well.