Top rated hotels in Woolwich

Holiday Inn Express & Suites Waterloo - ST. Jacobs Area
4/5109 Reviews
I booked the hotel for a relaxing night away- which is why I reserved a room with a jacuzzi and fireplace. Check in was great, easy, with friendly staff. When I got into the room I made sure everything worked. Everything was very clean minus the tv remote- no big deal, I brought sanitizing wipes. I tested the fireplace as I was intending to use it. It made a loud vibrating noise which wasn't very pleasant. I advised the front desk but I don't think he understood what I meant as he assured me they could look into it without going in the room. When I came back to my room there was a gentlemen in the hallway who asked if it was me that said there was an issue with the fireplace, to which I said yes. He said to let him in to see it. He didn't identify himself nor was he wearing any clothing that suggested he worked for the hotel. He entered the room and began touching light switches- without sanitizing his hands or wiping down surfaces and walked in with shoes on. I was very disappointed and annoyed. Long story short he said he couldn't fix the problem and I asked for him to let the front desk know. I heard nothing else about it. I didn't end up using the fireplace since it wasn't a pleasant noise. In the morning I went to grab the breakfast to go bag, totally understandable with covid. It came with a kind granola bar inside- when I looked closely the expiry date was for March 2020! Clearly it was a purchase from when covid started. Front desk was advised and quickly rectified the problem. Again nothing mentioned again at check out.

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