Anonymous User
February 24, 2024
Please refer to this comment for compatriots traveling overseas: The location of the hotel can be said to be out of the way. If you get there, you will see a hotel among many cowsheds. The hotel door is very small, like a farm. Enter the hotel The lobby is very winding and long, completely different from what is described in the Ctrip pictures. After careful reading of many Ctrip reviews, I found that they were translated by translation software, and the authenticity cannot be verified. When I arrived at the hotel, I found out and read them when booking. The information is seriously inconsistent, so I won’t list them all here, such as the dilapidated Chengdu building, the reception staff in the hotel lobby, and the conditions in the room seen through the glass. If you dare to check in when you get there, then I really admire you! After informing Ctrip of the above situation, Ctrip's response was that there was no way to refund the money. Then I went to court over and over again to go back and forth with Ctrip, maybe no less than five times. In the end, I was given a refund of 2/3 because the reason was I can't verify the authenticity of what I said because it was dark and I was in a hurry to find a place to stay. I didn't expect that Ctrip would require users to provide evidence for refunds. It was my fault! Later, because I booked another hotel, I was notified at short notice. After the reservation was successful, I found that there was no room. It took two big men to squeeze into a double bed room, so they compensated me for the full refund request!
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