Quality Hotel & Suites Woodstock

Quality Inn in Woodstock needs to be closed and renovated. This inn is in terrible condition. We went with a group of 10 families for a tournament. The rooms smell of stale cigarettes mixed with mildew and mold. One room had wet carpet and smelled like something died in it. Two rooms were just as bad. There are visible signs of mold in the hallways. The carpets look water ruined and haven’t been changed in decades. The pool is literally a swamp. Half of the exit doors do not work. The elevators are out of service; the stairwells smell of urine. The exterior needs painting, shingles are falling off the roof. There are prison bars on the windows. Bugs crawling around. Rusted drains in the washrooms. It’s horrible. The the best part is the breakfast buffet. It’s one of the nicer hotel breakfast I’ve had. Staff is friendly.

There's a Tesla supercharger and a Flo charger behind the hotel convenient if you are driving an electric car. Stayed here one night because I was renting a Tesla and it's easy to charge at the hotel. Otherwise so so quality hotel maybe marginally better than Super 8 or Motel 6.

During our stay, we were charged a total of 27 pet fees. After reviewing the policy with Choice Hotel we had found that the pet fee was to be charged per stay and not per night. We brought this up with the supervisor to which she had mentioned that she noticed this and confirmed that the staff was told to stop charging us the pet fee. The charging stopped by most employees, minus two, shortly before this conversation. We were also advised by Choice Hotels that the pet fee is to be charged per stay however everytime we went to extend out stay, staff and management included would rebook us which we also found out through Choice Hotels is not the way the extension is supposed to be done, this hotel was capitalizing off our stay by doing so as we were advised that when staying for long periods of times, rates drop as you extend. Our invoices were supposed to be looked over and made sure that we were retro paid for the pet fees however this like many other things never actually got looked into and we of course never heard anything from anyone. This is not because the supervisor did not keep her word however it was because upon getting copies of our invoices for around a 3 month stay, the pet fee charges were not all noted on the invoices. We were shocked to see that only 3 pet fees were documented. We kept a strict budget and kept track of all the times we were charged the pet fee. We once again notified front desk staff and the blonde girl who was working that night was confused herself knowing that we were charged more than 3 pet fees and even got into contact with management immediately (so we were told). There were only two staff members who continued to charge us the pet fee with one charging more often then the other. In total, we spent around $600.00 on pet fees and none but 3 of the pet fees are documented. When this was brought to management's attention - we were told that we were liars, our story didn’t add up, we should have brought this to their attention sooner etc. Management continued to talk over my partner and did not let him explain that both separate times we checked, on the first day when the pet fee should be noted on our invoices (if it was done the way they claimed to do so) as it was the start of our stay, it was NOT documented and was NOT included on our invoices despite it being our first day of either arriving at the hotel or when we returned 2 weeks after we checked out the first time. We paid cash for 95% of our stays and when we had asked about the cameras that are behind the front desk as we believe these pet fees were stolen, the management (who finally called after we checked out for good) got even more defensive. Which is not only completely unprofessional but leads us to believe again that our pet fees were stolen. If you are looking for a hot shower, or even a lukewarm shower during your stay. This hotel is not it. Hot water was always a hit or a miss during our stay but we would manage to sneak in a warm shower b

We’ve stayed at this location several times in the past. It has become increasingly worse and worse. Rooms are not well kept, not clean and very run down. Could use a refresh. Staff are nice and polite. Pool is continually out of service

We stayed here 1 night before we left for our trip. Hotel is in a good location, you can walk to restaurants and to Walmart. Front desk staff was friendly. We left too early to have breakfast. The room was clean, bed was comfortable but the furniture is outdated and tough looking. Price was right for what we needed it for.

THis so called motel is disgusting to say the least..the carpets are stained and filthy.the curtains are water stained and full of cob webs.rooms are only cleaned twice week if that.you have to get ure own towels and toilet paper.the exterior pool wasso beauiful at one time and now full of garbage and sand.its so sad how this place has been let go.wall paper falling appart just disgusing i will NEVER be back and certainly woud NOT recomend this place to anyone. Its just a matter of time before this ive shuts down 👎

Hotel is not upkept, everything could use a good cleaning!, this hotel is not "Quality". I am not a picky traveler as long as things are clean even if dated I can give a great review, but unfortunately, not with this one! Hallways carpets are dirty and there is a terrible smell throughout, many days there would be garbage in the hallways as there was no room service at all for the duration of the stay. Was there for a week and a half stay and no refreshment of towels or anything, and even when I went to ask for some on the 5th day they forgot to send up and had to ask again. Room was dusty and carpet dirty, toliet had a red mold in it. Front desk staff where not overly concerned about customer service and ensuring your stay was good! Complimentary breakfast was not good, just a few items at the desk.

I thought the reviews online were old and this hotel MUST have been cleaned up by now, but I was wrong! This hotel is in a great location, the front desk clerk was fine, but it’s so rundown and dirty it’s hard to believe it’s allowed to operate: 1. The parking lot is a mess of garbage and in need of repaving. 2. I came back from the theatre late at night and the parking lot is insufficiently lit and scary. There is a wall pack light on the exterior wall facing the highway, but it wasn't on so I walked in the dark to the front door. There are a number of overgrown trees against a wall that are a security hazard - definitely frightening to walk past. 3. The front door threshold is dirty and crumbling. All the deferred maintenance must have been like this for a long time; it’s obvious the dirt at the front door isn’t recent. I never saw any cleaning staff during my stay. 4. The stench in the 2nd floor hallway was overwhelming. We weren’t far from the door; we just prayed the rooms didn’t smell like the hall. I cannot think of what it was like, but I believe it was coming from the carpeting in the hallway. The best I can think of to describe it was like strong rotting vegetables in the heat. 5. The bathrooms were deplorable. A toilet takes months of use without cleaning to grow black mold inside the bowl - obviously no one is cleaning the rooms. 6. The ancient bathtub liners are spray painted -I never saw that before - and were not cleaned. Of the 4 of us only one chose to risk using the shower. There's more but ...JUST DON’T STAY HERE. If, in fact, the rooms had cost $49/per night each, it would have been okay to stay there just to have a cheap place to overnight, but the Quality Hotel & Suites is charging $200.00 a night! How they can't spend that money on repairs and maintenance I don't know. Stay in your car rather than here.