Wirral (Heswall)

In the room I was in (I think one of the newer rooms) I'd no phone signal and neither the free wifi nor the premium wifi option would work. I was staying with my elderly mother who was a few rooms further along and had no way of getting in contact with me if she needed to, and there are no phones in the room to contact reception. Room, bedding etc was clean - standard Premier Inn. We didn't have dinner or breakfast so can't comment on the food.

The hotel suited us as we were attending a family get together ! The hotel was clean and the usual Premier inn decor The room was well presented albeit a walk from reception but we are able to walk so that wasn't s problem ! car parking was a breeze with plenty of space and unlike some hotels didn't require you to pay extra to park the car !

The staff was absolutely brilliant and done there upmost to make your stay was as comfortable as they could make it and one that stands out is Jill brilliant customer service and make sure she goes that extra mile thanks Jill your a star👍👍👍👍👍👍👍👍👍👍👍👍👍👍

We live locally to the Premier inn Heswall and previously family relatives have stayed here. We’ve noticed over the years the reviews and feedback standards including to the restaurant has declined in standards. Come on the holding company for Premier, please get some improvements going!!!

Shot mattresses should have been discarded and, hopefully, as the takeover of the restaurant is recent, it will improve.

I use a lot of hotels, in my travels at UK, and the rest of the world, even if I visit my friends, I don't go to their home This Primier Inn chain was the first time I used it, and believe it will be the last time, pure disappointment. In the room I found a spider web, a sign that inhabit spiders and is not clean, the couch next door, was full of strange spots, which doesn't even have to force the imagination, I didn't dare to see the mattress, but I could see Which was well used, at the edges it was already lower, and to finish, breakfast was one of the worst things I ever, from the presentation to the service, had never seen something the same, without quality. For the price I paid £ 132 + breakfast + charity, I hope it will be sent, I can say that I felt stolen, and it was not even in London, it was in a very small village. Escaping this brand of hotels is what I advise. In Google, I was reading £ 63, all to deceive.