3-Star Hotels in Winston Salem

The place is inviting and beautiful, worth a visit. There was wonderful service and many complimentary items as well, such as breakfast, cheese and wine, and milk and cookies. Everything was very nice especially considering the age. What caught our attention most probably is that they have a cat, miss sally, who is just out and about, and is a sweet little surprise

I needed a place close to the hospital and my daughters college for her surgery. Hawthorne was the closest to both, almost within walking distance to both. I reserved our room for our stay in advance, in which I received an early bird discount. We also received another discount since we were there for the main purpose of the hospital. Due to other circumstances, the day before we were to check in, I needed to check in a day early. They were very understanding and accommodating and still gave me the same rate. The day of her surgery, we realized that our room was not going to be as accessible as we thought, so we needed to change rooms. Again, Hawthorne was very understanding and accommodating and moved us into a more comfortable room for her with no questions asked. On day of check out, we needed a late check out due to having to wait on our transportation, and again, very understanding and accommodating, no questions asked. The entire staff from Check In all the way to Maintenance were AMAZING! They went above and beyond to meet our needs, help us with my daughter and her wheelchair, and made us feel so welcome. The room was spacious, extremely clean (the entire facility was immaculate), and the beds were very comfortable. The pool area was beautiful, although closed for the season. Due to Covid, they did not have the Continental Breakfast as listed on their website, but did have a ”Grab and Go” bag with coffee and afternoon tea in the lobby area.

Basically, the service is average. The air conditioner is too noisy.

Jay Arce at the Winston-Salem Marriott butcher and bull bar is amazing! He is so welcoming and remembers everyone’s name and favorite drink from the first time he meets them. You will not be disappointed if Jay is helping you out! Actually, the entire crew at that restaurant and the bar is amazing and super personable. Always excellent service.

This hotel has seen better days-such as back in 1995 perhaps. I've actually stayed here multiple times the last few months because of the location, but this last trip made me decide it's time to move on. I travel every week for work, and some things I look for are: cleanliness of course, soft pillows, decent towels, air conditioning that works, friendly people, walls that aren't paper thin, and rooms that aren't a hot mess. Pros: location, breakfast (though I've never had it), water pressure. Cons: Ever heard of the expression, ”lipstick on a pig?” This describes this hotel perfectly. You enter the lobby and it's beautiful-really is. Apparently they did a remodel. That's where the remodel ends. From the lobby, you enter the 3 elevators. All are nasty. They appear to be more like freight elevators, than elevators that are off a big beautiful lobby. They kind of smell, walls/floor are gross, and you get out of them and generally feel dirty. The rooms are circa 1995. Nothing is updated. Again, I have stayed here probably 5-6 times, so I have seen multiple rooms. The carpets are foul and fraying. The walls are stained up. The bathroom has super old faucets and sprayers, dirt in the corners, and the shower curtain/liner has seen way better days. My last room that finally made me decide to be a little crazy and stay elsewhere next time, had an air conditioning system that banged when it turned on, stayed on for a few minutes, then went off, and would bang again 30 minutes later. This room also had this phone whose picture I attached. All the buttons have been removed and it's filthy. The room I had before this one had an adjoining room. The door adjoining the 2 rooms was missing a lock and wasn't even flush against the wall (picture attached). I bring a door stopper with me on all my trips that I jammed up under this door-the only reason why I had kept the room and I was super tired. Anyway, I will stay at the Hampton a block away or the Courtyard my next trips. Just set your expectations correctly if you stay here.

Welcome to The Courtyard Marriott Winston-Salem Downtown the Newest Marriott Hotel. The courtyard by Marriott Winston-Salem Downtown gives you a taste of our citys sophisticated charm. Whether you’re mingling business with pleasure or visiting the acclaimed Wake Forest University our location is the perfect address for your adventures. The Bistro, open for breakfast, dinner and cocktails, also houses an onsite Starbucks, open 24-hours per day. Unwind and connect at the hotel's unique roof top bar or outdoor patio space with firepit. The hotels rooftop bar, Top of Fourth, features a breathtaking view of the Winston-Salem skyline and is Winston-Salems only hotel rooftop bar. The property has over 1800 square feet of meeting space that includes beautiful indoor and outdoor function areas for guests up to 150 persons, ideal for business meetings, formal events and intimate gatherings.

There is a new Marriott hotel in downtown Winston-Salem, NC - the Courtyard by Marriott. Because it is new, the facilities are clean, modern, and in great shape. The bedroom is pretty spacious, and the beds were very comfortable. A two queen bed room had four, comfortable pillows for each bed. There is a Keurig coffee maker and a min-fridge in the room. The decor is attractive. Bathroom was very clean, which one would expect. The TV was large screen and HBO was included. If you have password access to Prime and Netflix, those are available as well. There is a small bar in the lobby where you can get coffee and a breakfast in the morning or drinks from 5-10 pm. There is also a roof-top bar that was nice. Parking is inexpensive in a parking deck immediately adjacent. But, there are a couple of issues: (1) our room air conditioner had a loud pitched squeal every time it came on and the fan was noisy. We had to turn it off to sleep at night, but that worked because the temps here were mild. The carpet under the unit was soaked a bit. (2) I think the tub was too shallow to take a bath, but the shower was a good one, but why have a tub if it's too shallow for a bath. A walk-in shower would have been better; (3) while it is ”downtown”, it is not right downtown like the other Marriott. Expect a four block walk at the minimum to the where the core of downtown is located. Essentially, the basics are very good, but you won't be wowed by it. Still very worth the cost for a very nice room

The staff was very courteous while we stayed here during a snow storm. Housekeeping, front desk staff and Nicole at the Bistro on Sunday night Jan. 16, have done a splendid job. We were very comfortable here and will stay here again. Judith Smith

I asked to have the general manager call me. Still waiting. So I'm posting. On Friday June 9 I left my room around 8 a.m. I returned around 7:05 p m. TO FIND MY DOOR PROPPED OPEN. How long it was like that, who knows??? I immediately CALLED the hotel while standing in front of my PROPPED OPEN DOOR. IT RANG FOR OVER 20 MINUTES. I them closed my door and proceeded down to the front desk, phone still ringing the front desk. I stood there for ANOTHER 5 MINUTES and the front desk representative finally came back, with her cell phone in hang. I asked her to call the manager. She said she didn't have his number. I said ” I'm certain if the hotel was in fire you would call him. So you do have his number.' I made her go up with me to check out the room. She did make the comment ”well the door is closed”. I said, no kidding. I wasn't going to leave it open any longer!! When I checked in on Thursday and went to iron my clothes, I found my iron smashed in a bunch of pieces. I walked down to the front desk to get a new one. The lady said she'd bring a new one right up. So I went back to my room. 40 MINUTES LATER, still no iron. I went back downstairs, stood at the front desk and a minute later, that same lady walked out of the back room. ON HER PHONE. She asked how she could help. I said I'm still waiting for an iron. And she stated: oh, he didn't bring one up? I said I have no idea who HE was. I had a question for the lady at the front desk on Friday morning. She was standing there, I walked up, she ignored me for 30+seconds BECAUSE SHE WAS ON HER PHONE. The associates being ON THEIR PHONE is a big thing at this hotel. Maybe 'when the cat's away the mice will play”???

My experience was taxing to say the least. I arrived, after working an eight-hour day and traveling five hours, to a room that had old urine stains at the base of the toilet (both sides). The staff immediately provided a replacement, but it had the same issue. The third room was much better but clearly had not been used or dusted in a long time. The staff member did state that they do not typically have much business. I would expect that there is ample time to clean the rooms, even spot-checking the ones not in use. If I had had the energy, I would have taken the loss and gone to a different hotel. Luckily, I was checking out after two nights. I will not be returning, frequenting any Baymont properties, or recommending to anyone.