Guest User
February 27, 2023
We traveled from Canada to visit with my brother who was in hospital in Winston-Salem, terminally ill. We picked this hotel because it was within 5 minutes walking distance to the hospital. Sadly my brother passed away. This was an extremely stressful time and when we left the hotel we forgot some of our clothing which was left in a drawer. The next day I returned to the hotel and the day after that one, asking about my clothing which consisted of 3 under wear, 3 bras, 4 pairs of socks and 3 tops. Each time the hotel manager informed me that housekeeping did not find my clothing. When I suggested that the housekeeper would have seen these items as soon as she opened the drawer when cleaning the room, the manager was quick to point out that since the clothing was not in lost and found, that it was my fault, not theirs. The attitude of the hotel manager was cold, disrespectful and she seemed disinterested in helping me to recover my clothing missing from their hotel. Given our experience, we would not recommend this hotel to anyone.