Top rated hotels in Winchester

SpringHill Suites Winchester
4.6/56 Reviews
This was our 2nd stay at this location since it had opened. Our first visit was very good so I chose it again when driving back up north toward home. This visit was not as good because of the young girl at the front desk that night. The Bonvoy APP did not enable the key for my room that was assigned. So, I had to stop at the front desk and I was clearly bothering this girl to have to put her phone down to take care of me. The next day I also noticed that they put a $150 hold on my VISA. We are huge Marriott travelers but it really irritates me when the APP doesn’t properly work and it irritates me even more when their properties decide to put holds on customer visas without informing the customer. Also, the manager of this hotel needs to realize that the girl who doesn’t want to work a hotel front desk and decides to take her attitude out on the customers is a huge negative reflection on your particular property and that causes us to choose a different Marriott property next time traveling through.

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