2-Star Hotels in Wilmington

First time I have ever entered a hotel room and had serene music playing. It set a relaxing atmosphere to rest in a very comfortable bed in a very nice hotel. The TV was also a smart TV, so we could log into our Youtube and Netflix accounts - when I went to sign out before checking out, it said they auto sign you out upon checkout. Very smart. Also very friendly and helpful desk staff.

This hotel has all rooms with a river view, and is close enough to the Battleship NC to see. I am in a wheelchair and the ramp to the front door is not covered..and the entry into room 301 was too steep for my wheelchair to go over, unless I backed in, but the room was big enough, but the bathroom was really small. The only handicapped rooms they have are only king beds, so where does a caregiver sleep, comfort inn? the room had a small fridge, microwaves are in king suites, only. The breakfast was hot and good, even though I am gluten and lactose intolerant. They had eggs, sausage or bacon, grits, oatmeal, cereal, soy milk, fresh fruit and more. All the staff was friendly, the rooms were clean. Most if not all the corridors are outside, so you could get rain blown wet.

I stayed at this hotel for work a trip. Prior to me arriving, my manager booked my stay and at the time of the booking he stated that the stay should be completely charged on his credit card. The Hampton Inn employee stated because we are with a group, the security deposit would be $15 per day and I was aware that a charge would be on my personal credit card, which was fine . When I checked in, the lady at the desk said she would charge for the security deposit. I was staying for 3 nights , so there should have been a charge of $45. Once I got to my room, I checked my account and saw there was a $500 charge on my account . I went back down to the front desk and calmly said to the lady, I am just looking for clarity on why my card was charge this amount when that’s not the agreement that was told by phone. I was immediately met with hostility and was told “I’m not going to argue with you, you can talk to the manger.” The manager Sheeri Hightower came out and she was just as rude. She was very dismissive and told me no credit card was on file for my reservation and that’s why I was charge. That was a complete lie , because you can’t even book a reservation without a credit card and if that was the case, why wasn’t that mentioned when I checked in??! So, I went back to my room. As I walked away, I heard Sheeri Hightower and her employee laughing at me as I walked away(Nice way to make your guest feel welcomed.)To make a long story short, I had my manager email over his credit card info so he could cover the reservation. My manager called me and told me he talked to the front desk and it should be handled. Instead of the hotel manager calling me to tell me the issue was resolved and my credit card would be refunded, I heard nothing from them. So I stopped by the front desk again, Just to confirm they received my managers credit card and that it would be refunded . Again, I was met with an attitude and was talked to In a condescending tone. The following day, I was at the bar by the pool and the manager Sheeri Hightower walked behind the bar, looked dead at me and didn’t speak . She turned her back to me and ate a hamburger behind the bar and never acknowledged me. Once she was done, she walked away. The Hampton Inn needs to take a better look at the type of people they are hiring . I have been a customer service manager for 15 years and I would never be this rude to a customer. When my company has another convention, I will recommend they find another hotel. I will never stay here again.

My family and I stayed here for a last minute weekend trip to Wilmington. The location was perfect - easy walk to all the downtown area and riverfront district. Hotel was quiet, comfortable and clean. We experienced no issues with our room. Beds were comfortable and the ac unit was quiet. As always with all hotels, I did not like the pillows. Unfortunately I forgot mine at home. Bathroom/shower were clean and the room decor I thought was modern. Every staff member we encountered was friendly, greeted us and quick to assist. Even the valet staff were quick and friendly. Breakfast was normal free breakfast. Nothing spectacular but the basics were there. Pool is small but clean. We looked at the fitness room but did not use. It also looked clean. Great place for a weekend visit especially if you want to walk around town. Highly recommend.

This was our 1st time in this Sleep in and though the room seemed a little small, other than that it was fine. The front-end employees were excellent with extra soap and towel requests, and it was nice to see they had a breakfast rather than the bagged to go breakfasts some motels are still handing out. They had 2 waffle machines and even had chocolate pancake batter, along with microwave biscuits and burritos, cereal, fruit, pastries etc. The Orange juice machine did break one day. It was nice to see the USA Today available on the table in the lobby.

Very nice clean rooms! Fresh baked cookies! Nice hotel staff really enjoyed my stay!

I had a good experience here, I liked the breakfast and the amenities. Breakfast included eggs, sausage. (Pork and turkey) whole wheat bread available, muffins, cereal, yogurt. Coffee and tea at all hours in the lobby. Pool, weight room, free guest laundry, computer and printers. Room was large and clean. The only negatives were broken toilet paper hanger and not enough towels had to ask for more. Also one of the maids got angry when I forgot to leave a tip and didn’t really change the beds one day but that was a disgruntled employee. Overall excellent experience. Somewhat pricey but you get what you pay for.

The hotel is nice with lots of spacious rooms. It close close to several restaurants and shopping. Breakfast is good and there is a lot of snacks and drinks to choose from. Missy Holly is allows cheerful and makes my day… highly recommended!

Our University of North Carolina Wilmington hotel offers Southern hospitality, spacious rooms and a great value for guests who want to be near the beaches.With close proximity to Wrightsville Beach, our Wilmington hotel is a great value. Our unbeatable location offers access to easily explore the area. Miller-Motte College, Cape Fear Community College, and University of North Carolina at Wilmington hotels understand that visiting students, staff and faculty also need some peace and quiet while traveling.Our Wilmington, North Carolina hotel puts the comfort of guests first. Were close to everything, including downtown, the airport, shopping and dining. Local colleges and universities bring in out of town travelers regularly, including visiting sports teams. Were close to Carolina Beach, Kure Beach, Wrightsville Beach, Topsail Island, and Figure 8 Island, all top destinations for water recreation during warm summer months.The Azalea Festival is a must-see event, and the Fort Fisher Aquarium is just minutes from our Wilmington hotel and a great spot for traveling families. From Wrightsville Beach to Downtown Wilmington, theres always something happening nearby. Wilmington is home to the USS North Carolina Wilmington, another great attraction where tours are offered. Wilmington is also known as East Hollywood , with many films and TV shows shot here by Screen Gems Studio, including Revolution, Iron Man 3 and Dawsons Creek, Sleepy Hollow and many more. Tours are also available at Screen Gems Studio. Ask our staff to set a tour up for you.At our Wilmington hotel, a number of business travelers also consider us their home away from home. Wilmington is also known as the Port City and many shipping companies do business here. General Electric, PPD, Verizon, Corning and medical services personnel come from all over to stay at our Wilmington hotel.Reserve a well-appointed Best Western Plus® Wilmington/Wrightsville Beach room and enjoy your trip in comfort!

We arrived late because we were traveling from NH to move our daughter in to her apartment. After reading the negative reviews I waited to book my points until we got here. When I walked in at 11:56 the woman at the front desk said to book asap before 12. So I booked a queen bed and a pull out couch because that is all that was left for points. After she realized we were there with our daughter, she upgraded us to two queens and a much larger room. She was so accommodating and super nice. I wish I got her name (she was working August 2nd at 11:56). When we got to our room it was really nice and large. Yes, it is dated (but very clean) and the rooms are pet friendly so there were dogs there but they didn’t bark at all. The room smelled nice. No bugs (like people mentioned) and we had a great nights sleep before we had to move a truck load of furniture. The breakfast was also very good. Eggs, oatmeal (with a million toppings), sausage, bagels, toast, muffins. The woman running the breakfast was also super nice walking around and asking everyone if they needed anything. I definitely recommend this place.