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Holiday Inn Express & Suites Williamsburg

Holiday Inn Express & Suites Williamsburg

3.8/599 Reviews
I've never dealt with anything like this before. Checked in Friday. No parking spots available. Front desk person was advising guests to park in the fire lane. Construction debris, containers and equipment in parking lot. Construction workers drinking(partying) in parking lot. Stairwells full of construction tools and hotel furniture. Translucent paper was taped over our room windows which didn't block parking lot and sign lighting from outside. Elevator stopped working and maintenance person had to prop door open to maintenance area so that the elevator equipment wouldn't overheat because it wasn't cooled properly. Shower did not work Saturday morning. Informed front desk. Returned Saturday afternoon and shower had not been repaired. Front desk person came to room and verified not working. Said he would contact me for a resolution. Never did. Left early Sunday morning and told front desk that the shower issue was never resolved and I would not be paying. Credited our card for the full amount. Later charged my card for a different amount. We were there for a soccer tournament. Not being able to shower at all and get restful sleep was a huge problem.
Holiday Inn Express Williamsbrg Busch Gardens Area

Holiday Inn Express Williamsbrg Busch Gardens Area

4.5/5101 Reviews
If the breakfast had been up to par, this hotel would have been a 5. From the time we walked in we were greeted warmly. A request for a room change was happily granted to accommodate a different bed arrangement. The young woman at the desk (Bernadette) was kind and so helpful. Each time we entered or exited the hotel she spoke to us, asking about our day and if she could help with anything. I've never been made to feel so welcomed! This is a newer hotel. The room was spacious, clean and had everything we needed after long days at the park. The only shortcoming was breakfast. Unfortunately, help was an issue here. The breakfast was slow to come out and be refilled. The selections were fewer than at most HI Express and lacking in quality and quantity. Guests were standing to wait for coffee and hot water as well as food. However, the bright spot was a young man named DIVINE. He definitely lives up to his name. He was handling EVERYTHING! The desk, housekeeping issues, and helping with breakfast. He did it with enthusiasm, courtesy, and a positive attitude. I'm giving the hotel a pass on this breakfast experience this time (due to the crazy times of no available help) and would definitely make them my first choice for my next visit. And for goodness sake - please bring back the original cinnamon rolls! :)

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