Guest User
July 16, 2023
I booked a room at this motel, but was behind schedule on my trip by a day due to car repairs. I attempted to cancel/change the reservation online but missed the window by 10 minutes. I called the hotel directly and explained the situation to the man who answered the phone who said he would check with his manager and get back to me. I never heard anything back, so called again the next say and spoke to the same man who said the manager said they could not help me with adjusting or cancelling the reservation. I asked to speak directly with the manager but was told he was gone for the day (at 1pm on a weekday). I then called customer service for the online booking site I made the reservation through and explained the situation to them. Their rep. tried to call the hotel but no one answered. I can't speak to the quality of the rooms because I never actually stayed there, but I did end up paying for a room I couldn't use because they wouldn't work with me. I suspect that the man who answered the phone was actually the manager, either that or the manager will not talk to guests directly. Usually independent hotels/motels are willing to work with you on reservations, but not so at this place. I think they were happy to take my money and even happier to avoid helping me. There are plenty of other places to stay in the Williams area, I would not book here again after the poor customer service experience.