Hotels Near Exchange Wiesbaden Hainerberg Mall in Wiesbaden

The Nassauer Hof has always been my favorite hotel in Wiesbaden. I have stayed there many times over the past 14 years; however, I have not been to Wiesbaden since the pandemic. When I got to the hotel, they had no record of me being a prior guest. They told me that their system was updated and that all older customers had been dropped off if there had been no stay in 2-3 years. When I would come in previously, I would always be greeted by name and receive an automatic room upgrade; this time, it showed as a first visit. My room was warm when I arrived. I put the air conditioning up, and I thought it cooled down. But it was still warm. I was at the property for three nights. Finally, on the third night, I couldn't take it anymore and called down to the front desk. A housekeeping staff member came in and could tell it wasn't working; she reported to Frau Lopez, who came and said to me that It was not working and that they could transfer my room.I was still trying to figure out how they could do that, as the hotel could not give me the extra third night at the front desk, and I had to book the third night on the hotel's website (not a partner website). I was very hesitant, but she and Jannis Bamberg made it seamless. Jannis brought my bags packed to the storage area so that I could take only one bag to the checkout in the morning. The room was not comparable to the one I was in, but it was cooler. There was a smell of old smoke. My real question is why a housekeeping staff member did not notice this and report it to the front desk. Instead, I noticed they turned the thermostat to max. Frau Lopez said that would never work as it can only reach a specific temperature. Perhaps, some training needs to be done. On a positive note, the spa at Nassauer Hof was as delightful as always, maintaining its high standards and providing a relaxing experience. One issue that needs attention is the bees, which seemed to be out of control during my stay. They were particularly aggressive around the outdoor areas and even found their way inside the breakfast area. I suggested placing small fans on the tables to deter them, and I hope this advice will be considered. The entire experience could have been better, and it's time to update the bed linens; they have been the same for at least 14 years.

Hotel clean and spacious for European hotels. However. No Parking on site. Have to walk to park. Staff not that friendly, even when they want to help they do not speak English. Not even a bell man to help with baggage. So if someone need assistance with baggage then he is stuck. Good location in down town. My advice they need to work on employee with their willingness to help and smile at least.

First of all this hotel is in a great location. Within walking distance to most places and close to bus stops that will take you in and around the city. Rooms are fairly modern looking but small and quite basic - no kettles, no minibar/fridge, poor pillows (bed however is very comfy despite the pillows). We had one single room which what you’d expect from a single room, small room and very small bathroom. We also had one double room which was just about big enough to fit a bed in. The hotel from the outside is a complete eyesore and looks like a run down shopping centre, however the lobby is quite nice and the rooms albeit basic have been fairly recently renovated. Unfortunately the hotel corridors and outside of the building clearly haven’t been touched. Wifi in the rooms is poor, there is never a full signal and it randomly drops in and out. If, like us, there were very little other hotel options for your visit then you can’t go wrong here. If you do have other options then go for them. You’ll be hard pressed to find a better location though.

Pro: Basic hotel room. Clean room. Bar in reception. Great breakfast. Bottle of water in room. Good wifi connection. Very central city location. Walkable to shops and restaurants. Taxi rank nearby. Cons: No air con. Windows open only slightly. Room got very hot and unpleasant. Only 1 pillow. Glass partition between bed and room. No privacy when going to the toilet.

Das Hotel ist neu, Eröffnung war November 2023. Allerdings hat man sich beim Bau nicht viel Mühe gegeben bzw. reichlich gespart. Das Zimmer ist hellhörig, ein Nachbar duschte sich noch um 0:30 Uhr, ich dachte, es wäre bei mir. Die Wischböden haben keine oder schlechte Trittschalldämmung, man hört jeden Schritt vom Nachbarzimmer. Im Zimmerdesign hat sich ein Architekt ausgetobt, der ganz sicher nie selbst darin wohnen muss: Die Dusche und das Waschbecken sind direkt neben dem Bett! Somit verteilen sich schön die Duschdämpfe und Haare beim Fönen im Zimmer, geschweige von einer ”Privatsphäre”. Das WC ist zum Glück in einem kleinen Raum, aber so winzig, dass man kaum an der Tür vorbei kommt. Es gibt keine Sitzgelegenheit mit Rückenlehne, in der man sich nach einem anstrengenden Tag bequem hinsetzen könnte, nur ein unförmiges Ledersitzkissen. Als ich dies bemängelte, sagte man mir, das wäre so gewollt. Das Konzept will etwas, was der Gast nicht möchte, interessant. Auch sucht man vergeblich einen Schrank oder ein Regal für die Kleidung, es gibt nur eine offene Kleiderstange mit Kleiderbügeln und eine Kofferablage, man lebt also aus dem Koffer. Der Seifenspender am Waschbecken war total verstaubt, der in der Dusche defekt. Ansonsten war das Zimmer hell, 2 riesige Fenster bis zum Boden. Das Doppelbett war bequem. Die Beleuchtung lässt sich schön mit Touchpad vom Bett aus regeln. WLAN funktioniert hervorragend. Das Frühstück war bei meinem Preis von ca. 75 € (1 Person) inklusive. Daher darf man selbstverständlich auch kein Bio-Gourmetfrühstück erwarten. Entsprechend ist daher die Qualität: billige Wurst, Käse, Fertigjoghurt in großen Schüsseln, süßer billiger O-Saft, Fertigbouletten usw. Die Auswahl an sich ist allerdings angemessen reichlich, wie Rührei, Würstchen, Müsli, verschiedene Brötchen, 2 Kaffeautomaten usw. Allerdings werden die Tische nicht regelmäßig abgewischt, man räumt sein Geschirr selber weg. Daher muss man nach einem sauberen Tisch suchen. Der Raum ist riesig und ungemütlich, allerdings ringsum voll verglast, wodurch man zumindest einen schönen Ausblick hatte. Abends gibt es in diesem großen Aufenthaltsbereich auch Essen wie Pizza, Burger, Pasta, Wraps und Salate, wie ich der Karte entnahm. Das Personal war durchgängig wirklich sehr freundlich und hilfsbereit. Der Parkplatz ist mit 20 € überteuert und war bereits voll. Ich habe dann nach ca. 5 Minuten Suche einen Parkplatz nur ein paar 100 m entfernt in einer Seitenstraße gefunden, der mit Parkuhr 1 €/Std kostet, wobei nur bis 19 Uhr und ab 9 Uhr bezahlt werden muss. Oder 100 m weiter sogar mit Glück gratis (ich hatte Glück). Insgesamt ein günstiges Hotel mit etlichen Schwächen, die ohne viel Mehrkosten vermeidbar gewesen wären. Zumindest können das andere Budgethotels besser.

We had googled our way to the fact that the Hilton Mainz has a very good location right down to the Rhine and you can purchase access to the hotel's ”Executive Lounge”. We booked 5 nights and we were ready for a little vacation by the Rhine. Upon arrival at the hotel, we were quickly and efficiently checked in by Mrs. Blanco Flores, who upgraded us to a room with a view of the Rhine. Mrs. Flores made us aware, that the ”Executive Lounge” was unfortunately not that big, but we had to see that with our ”own eyes”. Really good service was provided upon check-in, and our expectations for the stay at the hotel became greater. The room we had been allocated was on the 5th floor with a wonderful view of the Rhine. We had booked a room with breakfast, so we were excited to see, how the breakfast buffet was. But we were very pleasantly surprised there 😊.. There was a reasonably large selection of various breads and hot items, so it was just a matter of getting started with breakfast. The hotel allows you to sit outside and enjoy your breakfast with a view of the Rhine, and watch the people walking and cycling past. We were very lucky with the weather, so breakfast was enjoyed for a little longer time than usual. After breakfast, we went up and see how the ”Executive Lounge” was. But unfortunately we were somewhat disappointed. The ”Executive Lounge” consists of 2 small rooms, where there were 3 tables in each room, and 3 people could sit at each table. When we got outside the time when alcoholic drinks are served, we could see that you could have a cup of coffee or an apollinaris. The snacks on display looked a bit boring, and the fruit wasn't of the best quality either. But cheer up, it could be good in the evening... But when we visited the ”Executive Lounge” in the evening, beer, wine and spirits were on display - but the snacks that were also on display didn't seem particularly inviting - so we didn't take any of them. Summary of our experience of the ”Executive Lounge” is that it is not necessary to purchase access to the ”Executive Lounge”. And we can only encourage hotel management to go on a study trip to Düsseldorf or Dresden, where we have experienced what an ”Executive Lounge” should really be like. In general, the level of service is very high, and the staff a super good service at the hotel 😊... Here we have to highlight in particular: Mrs. Flores from the reception, Heike from the breakfast restaurant and Brittany from Guest Relations. They gave us a really good service during our stay. In summary, we would give the hotel 4 stars out of 5. If the hotel should have had the last star, the ”Executive Lounge” must be upgraded with better rooms. (Could space be created for a small area down in the restaurant area, so that you also have the opportunity to sit outside on the warm summer evenings. We would like to come again at another time to enjoy the good location and super service 😊..

This hotel is located just in front of the train station which is so convenient, also mean the main bus stop is here. It's quite well decorated. Despite its old built, it's well organized inside. Unfortunately I got the room on the backside but still got the top floor, so won't complain. They have AC and heater(separately). Just only one hair in found in the bathroom is the diasadvantage. Oh well, the blanket seems to be smaller than a queen bed. Maybe because I book just for one, anyway I hope to get a big one. A women at the reception I met was nice, friendly. Overall, I kinda like it here. Well, haven't tried thier breakfast so, can't say. I will be back here if I visit Mainz for some business reasons.

The location is great, only 5 minutes away from the central station, and most of the staff were friendly and uncomfortable throughout their stay. Cleanliness is also good. But it seems to hope that GYM can exercise.