Hampton Inn Indiana

Terri the Breakfast coordinator is EXCEPTIONAL. She is outgoing and friendly and does so while keeping the buffet stocked, tables cleaned, and coffee supplied -- this lady does it all with a smile. Although the rooms are a tad "tired" the customer service makes up for it. We normally stay at Holiday Inn's and they were a bit pricey in Indiana so we tried the Hampden Inn since we were staying 4 days. We will definitely stay here again while visiting our family.

We stayed at this hotel in April 2024 and then again in September 2024. In April, the room was very nice, clean and smelled fresh. In September, we were in a room that smelled stale, the toilet didn't work unless you held down the handle the entire time, water pressure in the shower was terrible and the room felt old, not as clean as it could have been and just run-down. But the consistent thing between both visits was the front desk employee. He is a VERY poor representation of what customer service is about. He did not greet us, or anyone checking in before us, when we arrived. He does not ask anyone if they had a good stay when checking out. And heaven forbid if you have a question for him. The disdain at which he looks at you, and answers your question with, is horrible. He just rushes people through because he wants to get back outside to smoke with his buddies. I have stayed at a lot of hotels in my lifetime and he is the most rude front-desk person that I have ever dealt with. Reading other reviews on various sites, his rudeness has been the topic of many reviews. Why he continues to be employed there is beyond me. Unfortunately hotels are a very limited in Indiana, PA so we people have to "put up" with him, I suppose, since there isn't usually many places available. The cleaning staff and the lady who manages the breakfast area were incredibly nice and pleasant to chat with. Perhaps they should be the ones dealing with the customers as they are checking in. Overall the hotel is okay but it would be nice for the owners to clean house - both when it comes to the rooms (updating them) and the front-desk clerks (updating them to a new person).

Over the years I've stayed in upwards of a hundred Hampton Inns. Maybe we caught it on a bad day, but this was one of the worst we've stayed in. I would have given it just one star, but the room was OK. I noticed that there haven't been very many Tripadvisor reviews here lately, so maybe the hotel has gone down (reviews in prior years have been generally good). I don't think I've ever been at a Hampton where occupancy was as low as this one---only 10 or so cars in the parking lot. Maybe a sign of issues. The hotel is located on the south side of Indiana, and is a bit "out of the way", so it's nice and quiet. The lady at check-in the afternoon of our stay was friendly, and gave us a good recommendation for an excellent Thai restaurant. She was the only staff person who gave good vibes. This appears to be an older Hampton, and our double queen room showed some age. Part of the window curtains were torn. Room lighting was not good. But otherwise it was OK. I went down to run on a treadmill the next morning. There were three treadmills. The first two i tried were not operable. Luckily, the third one worked. Then when I went to get a drink in the fitness room fountain, it didn't work either. When I reported all of this to a lady at the front desk, she seemed annoyed---no apology at all. The breakfast was just average at best for a Hampton. Then when we went to check out, there was no one at the desk---they (three people) were outside smoking. I had to go outside to get someone, and the response was an annoyed "can I help you?". When two men then came in to the front desk, the checkout process occurred without ONE word said to me. When I asked for water as an Honors member---not ONE word was spoken. No "how was your stay", nothing. The entire staff in the morning seemed to have an attitude of total indifference. As bad of an attitude as I've ever seen at a Hampton. What you might expect from a one-star motel. Very disappointing---one of just a few people issues we've eve had at a Hampton Inn.

This property is being kept up very well in comparison to other Hampton Inns of the same vintage I have stayed in. The breakfast was excellent and the kitchen staff did a great job in keeping everything neat and clean during a busy Homecoming weekend at IUP. Rooms were also very clean. You have to request housekeeping, and the front desk had some brief gaps in coverage, the only reasons I rate 4 stars instead of 5.

Thank you to Hilton for digital key. We were so tired when we got in. Being able to go straight to our room was great. The lady in the breakfast area was very kind to make more dark roast coffee. She made my day.

Stayed here for two nights while visiting family in Indiana. Traveling with small children and a dog, so convenience is key. We got a first floor room next to the side door for easy access. The breakfast selection was the best I have seen post-pandemic. Super clean! The attendant offered us a high chair for our infant and assisted us in making waffles. We would have easily spent $30-40 for a sit-down breakfast at a restaurant. Don't waste your money staying up the street at HIE! Stay here instead!

For the past 3 years we have stay at The Hampton in Indiana in January for my grandsons swim tournament. at IUP. The hotel is very clean and the staff so friendly. It is nice to have a nice warm breakfast before the days activities began.

Wonderful staff here. Great breakfast. Very comfortable hotel. Even though the hotel was sold out two of the three nights we were there, it never seemed crowded. Great location for exploring the area. Went o Jimmy Stewart museum. It was great This was a Christmas oriented trip so the town of Indiana PA fit right in with our narrative for the trip.

We have stayed at this hotel at least 5 times this year during visits with family and it is always super-clean. People are very accommodating and I would like to recognize Ramona who runs the free breakfast. She goes out of her way to please all of the guests. I usually get a survey after our stay but did not, do I hope this review gets back to hotel management so Ramona can be recognized. We will be back again.