Hotels Near Denver Amtrak Union Station in Westminster

First off let me say the management at this hotel is the worse I have ever experienced , on my stay of September 19th I got ready and went out to eat as coming back into my room I saw a bed bug and called down to the front desk to express my concern to management and show her the picture of the bed bug and they switched me rooms, as I was looking around in the new room I saw that the fire alarm was tapped off allowing no air to enter it to sense smoke , I brought these concerns to the front desk lady the next morning and she told me management would be getting in contact with me waited all day and heard nothing I called them and got laughed at and made it seem like it wasn’t a concern to them and they said they inspected both rooms and found no bed bugs or alarm taped up , as far as the bed bugs go they don’t just disappear by them selfs , as for the hotel I was never comped my room or a sorry from anymore on the property just be careful saying here

Very good, clean and tidy, breakfast, very cost-effective, will choose here next time, the traffic is very convenient, overall it is still very recommended

My husband and I spent a couple days here and were pretty satisfied with it. The room was clean and nice. And the bed was very comfortable!! Location was great as well. They charge a daily fee of $35 for parking but there are plenty of other parking garages close for way less. They have a 24 hour self service spot where you can buy snacks and drinks which was helpful. The elevator was extremely slow and a part of our floor was under construction. Also, the pool water was way too warm. It may be listed on their website as heated but I was not prepared. It was 98 degrees outside and we couldn’t even sit in the pool. The biggest complaint was the service. I asked one of the front desk gentlemen if we could bring drinks up to the rooftop pool or if there was bar service and he had no idea. His response was “I think you can?” When we got up to the pool and tried to call to order food and drinks they told me we had to come down and order it from the bar and pick it up from the bar. Which is fine but at the pool area they literally had a phone, next to a menu, and a sign that said use this phone to order food?? They also only have breakfast and dinner hours listed but when I asked if they do lunch too she wasn’t sure and put me on hold to check. It was just a little misleading. Like how do you not know if you serve lunch too? The only awesome service we had was the bartender we had for lunch and drinks. He was knowledgeable and quick to take care of us. Overall 4/5 hotel stay. We would probably come back since the bed was comfy and the room was nice and spacious.

I checked in Monday 8/1/22 and checked out 8/3/22. My room was a warm 80+ degrees and the AC was not working. I called the desk and there was no answer so I went back down to the desk. I told the front desk agent that the AC was not working and gave her my room number. She said she would contact maintenance. After several hours with no visit from the maintenance staff, I went to dinner and told the front desk staff that maintenance could go into my room while I was at dinner. After dinner, my room was still very warm. I reported back to the front desk and a different woman said she would have maintenance ”get right on it”. As I walked towards the elevator I realized I had not given her my room number. I went back to her and asked ”Do you know my room number?” She said ”No.” At this point, I realized none of them could care less about my AC issue. I asked her if there was another room she could switch me to with a working AC unit and she replied ”I'm not sure what rooms have working AC and what rooms don't.” So I replied ”There's nothing you can do for me?” To which she replied ”Do you want a fan?” I thought she was kidding so I called her bluff and said ”Sure.....I'll take a fan.” She walked behind the front desk and came out with a BOX FAN!! She said ”Here you go.” I was shocked and disappointed. For 2 nights, I had this ridiculous box fan running full blast trying to stay cool and sleep. It was impossible. When I check out of most hotels, they usually ask me how my stay was. Needless to say, they didn't ask me this time, because they didn't care how my stay was. Unprofessional. Poor service. Unbelievable.

Booked in advance. National Hostel World reservation. Holiday weekend July 4th. Volunteers and most staff were very nice. Place was clean and the developing needs of the travelers were anticipated and provided for within reason. That is the good. The bad is that there are folks that travel this way who are not terribly responsible for personal health care. Don't get me wrong, these are good people however, close proximity and prolonged contact with the streets have softened their resolve to be proactive and disciplined about the specific behavior of self care. After a four night stay, I came away with a viral condition that caused a need to isolate for a period after returning home. I realize the good, the bad and the indifferent are relative to our frame of reference. The indifferent for me in this example took shape as I had prolonged contact with the general manager. In her defense, dealing with all the personalities and various stages of need has to be exhausting. When you talk over what a guest is asking to answer a question that is anticipated but incorrectly assumed, things can get frustrating. When problems in serving guests are preventable and or easily correctable, answering the wrong question because of an OCD need to be efficient truly serves no one. My stay included the good, housekeeping was excellent, The bad, I incurred disrespectful behavior and additional charges because the general manager may indeed be managing extreme burnout, and the indifferent? An example here is that the regular clientele are adaptive and forgiving due to having in some cases, no where else to go. Bottom line? If you are immunocompromised or have a thin skin for slights, abrupt answers to questions, or are of an age where decency and respect are a staple of your personal value set, I ask again, is this really what you want?

The hotel was nice for what we paid for. Most of the staff members were also very friendly. The support staff was especially nice and always happy. However there was one person at the front desk who was exceptionally rude to me on one occasion. I had called to request tissue paper and towels and spoke to a lady. She indicated they would bring it up to us (usually we had to go down to retrieve. Never did this before at other hotels.). Thirty minutes later we were still waiting on the items. I called again and a guy answered. He told me to be patient and housekeeping just arrived and will bring it. Before I could respond to ask if I can just come for it instead HE HUNG UP ON ME. I had to call back and ask that question. I thought it was so rude for him to tell me to be patient AFTER 30 MINUTES and hang up on me. I didn’t get his name but I remember he wore a nice yellow blazer one day during the trip.

It is very close to Union Station and 16th Street. There is a free bus to and from the State Capitol and the station on 16th Street. There is a light rail to the airport for $ 10.5 at Union Station. It is very convenient to buy a self-service machine.

The room is a bit old, still clean, it should be Super 8, more than 20 minutes walk from the train station, not far from the city center but also feel remote, that is, there are some homeless near the hotel, a little strange, there is no food and supermarket nearby, not very convenient. But this price is OK.

Nice place to stay m! They gave me cookies for renting a room that right there is enough for me