Cherokee Casino West Siloam Springs Resort

The hotel and hotel rooms are very nice. The towels are thin but the beds are comfortable. The problem with this place is the complete lack of service and their attitude about it. Don’t expect daily maid service. Don’t expect the staff working at the front desk, in the food court, restaurant, or bars to be friendly, helpful or even on duty when they are supposed to be. There are no cocktail waitresses at all. If you want a drink, you have to stand in line at one of the three bars, assuming they are all open. The entertainment in the lounge is very good, however they put reserved signs on all of the tables & you can’t sit down, even though 50% of them go unoccupied. I found nothing on their website about this & assume you have to be a high roller to get a table reserved.

Overall, the hotel and ****** were super nice. But the chair in my room stole the show! Comfortable? You better believe it! Perfect height for my long legs to dangle and relax! Ergonomically perfect? You bet ya! It was relaxing and comfortable, and it hit all the right spots. Everyone should enjoy a chair like that in their room! Please take a moment of silence for the chair at Cherokee!

Tonight, on May 21. My husband and I checked in at this hotel and ******. The front desk girl, asked me where I booked my reservation. I stated “ *******” She gave me a room #325 right by the roof without absolutely no view, I asked her for a room upgrade but she told me NO BECAUSE I BOOKED IT WITH *******. She gave me another room #422 so I was ok thinking that I had some kind of view, well she gave me another room with a huge air conditioning unit blocking the parking lot. ******* contacted her and she totally lied. She told ******* agent that the hotel was at full capacity. There is nobody else to talk it like that she is in charge of the hotel operations. I am extremely disappointed with this hotel. She doesn’t represent the hotel well. I should be able to get an upgrade if I pay for it but she won’t even give that choice she just say. NO! She is a lier and it is very disappointed to deal with this type of employees.

If you’re smart you should never go to this ****** I’ve been ******** there for years. And they are nothing but highway Robbery I’ll drive for hrs just to go somewhere else this place has ruined many lives including my own…no bs they will take your money fair warning

Food at this place is close but not above to a Casey’s or 7-12. Cold potatoes ,cold gravy ,under cooked salmon ,27 minutes to get a pizza, day old bread, service is brutal, no drink service. At least get one part of the equation correct, either good food, or good service, or good cooks, or good customer service …how are you 0-4? No wonder they can’t keep employees very long, it’s a revolving door, and that says a whole bunch of the management. Why don’t people want to stay? Hotel walls are paper thin, FOOD- 1 / 10 Quickness of SERVICE - 2 / 10 QUALITY OF FOOD 1 / 10 CUSTOMER SERVICE 1 / 10 Parking 6 / 10 NON SMOKING AREA 1 / 10

I left my purse in the food court. Realized it was missing within a reasonably short time, we were still in the ******. Went back to the food court and was informed security had it. (They never called me on my phone or over the intercom.) Security gave it to me, we drove 2 hours home. My fault for leaving it in the food court and driving home without checking, but once home I found that my wallet was missing. Called the ****** and was told "anything of value" was at the cashier. (They went through my ENTIRE purse and wallet.) That was never told to me at the ****** (to also see the cashier) so I had 4 hours of unnecessary driving. I was told to go to security again. Once there, they gave my wallet back at security and cards back at the cashier, but I asked about the cash .. because it was my cash but I also had a $20 bill my dad carried with him always and gave to me before he died... plus some $2 bills. They told me they would give me cash but they wouldn't be the same bills. I started crying, was obviously upset, no explanation or apology. They had me sign a document. I have now contacted them multiple times wanting a copy of the document and they will not provide it. Sorry, but that was NOT my property/ my keepsakes that were returned to me. I feel a response/ resolution is needed here. Cherokee ****** & Hotel West Siloam Springs

SLOWEST PAYOUTS ANYWHERE Nice people for the most part , except the people who come get your jackpots, because CHEROKEE DOESN’T TIP OUT THE PEOPLE WHO COME SERVICE THE MACHINE AFTER A JAX. Took over an hour to get my last one . No beverage service ever

We used to enjoy staying here but havent been here in couple years due to covid etc. we were disappointed in quality and condition of hotel - needs updating! Also in the policy or whatever. We stayed two nights. Second day we were gone all day and expected at least trash emptied and clean towels, etc. when got back but no one had been in room. Had to ask for towels, washcloths, coffee cups, toilet paper. I think we were only occupants on our floor so know covid has hurt businesses but sure hope things go back to previous quality here. Even being no one else on floor, gave us room with wall outside our one window. Staff is always nice and were this time