Susan W
July 7, 2024
Had a fantastic experience staying at The Inn West End. Rooms are gorgeous, beautifully decorated and clean with lots of character. Every possible amenity is provided - tea, coffee, chocolate, biscuits, waters, fluffy pillows, fluffy towels, soaps, shampoo, conditioner and bath hats. Every room has a tea kettle, iron with ironing board and room fan. If anything else is needed the hotel are more than happy to provide it. One special feature is that all the rooms have TV streaming services like Netflix, Prime, Disney. As regards staff service is impeccable with lovely warm characters providing it. I am thinking of Karina, Denise, Katherine, Holly, Aidan, and cleaning staff Elaine, Mariam and Francesca. Plus all the others on staff who make this hotel so hospitable and friendly for guests. One special incident I would like to mention is, when returning from Yvonne Arnaud Theatre in a taxi late in the evening, I left my iPhone in the taxi. Aidan, Lifa and Holly jumped to the rescue and called the taxi driver bringing him back to the West End Inn to return my phone. Incredible service! Also, I cannot say enough about the pub atmosphere and tremendous food and drink. The menu has something for everyone and serves till quite late making it very convenient for customers. My husband says the breakfast is the best he has tasted. I don’t usually eat breakfast but love the lattes here. The bar and restaurant have a lovely terrace and garden area which is perfect for families and couples. In a word, this hotel with its restaurant and bar surpasses nearly all we have ever visited. It is also very centrally located being right off M3 and close to all connections. Attractive and historical areas like Windsor, Virginia Water and Runnymede are also in the very city. The prices are also extraordinarily reasonable. Do try to stay here if you can or at least stop by to have food and drinks.