Crowne Plaza London - Heathrow

Booked one night before and after our flight to the Maldives, staff went above and beyond to help us celebrate a birthday and take care of any needs we had. Clean rooms and wonderful service, adjoining suite and standard room to sleep 5 with a lounge is amazing for families with so much room. Beds were SO comfortable! We will be back!

Excellent service from check in to check out. Upgraded to canapés and service from Mihaela fantastic, would definitely stay again, on route home to Australia. Room very comfortable, clean, towels soft, shower and products 10/10. Ease from terminal 4 from walk way a bonus.

Worst hotel stay of my very well travelled 44 years. Sleep in the hallway at Heathrow first. Sleep on a bench at the park. Heck, sleep on the plane. At least you won’t feel like you are in genuine danger. My experience so far: 1. False fire alarm at 1 am. People running screaming through the halls. Staff going door to door to wake people up. We met a fireman from the USA on our way out who told us that with no smoke and no fire anywhere it was obviously a false alarm. Two minutes later other guests confirmed this. 2. Within 2 minutes of our arrival, I went to use our restroom and the deadbolt - which I did not touch- managed to latch the bathroom door and catch. The bolt then broke - it just spun and spun but would not release. Luckily I had my phone. Less luckily there was no service in the bathroom and their Wi-Fi wasn’t working properly, so I had no way to call anyone for help. Luckily I was traveling with my husband, who tried to call the front desk. They didn’t answer. He had to go down to the lobby to get maintenance while I was literally trapped for about half an hour. What if I were a single traveler? What if it was the middle of the night? Good, what if it were during the false fire alarm when everyone was running around literally screaming and I couldn’t get out of the damn bathroom? 3. When I complained about literally spending half hour trapped in their bathroom, the manager offered me drink coupons. When I explained that a. I paid for club level so I already got free drinks and b. I do t drink, she explained that I could use them for a soda. 4. I spent a lot of time in that bathroom. I got to see how dirty it was. At least two ***** hairs and some dirt film in the bathtub. 5. Some rooms - top category, top price - look out into a hallway. 6. We requested twin beds for our two teenagers. They gave them a king. Easy fix, but said children for a view outside while we got the hallway view, then had to call service to separate the beds after a long day of traveling. There’s more, but it’s after 1 am and I have a 10 hour flight with a sick child in the morning. Excuse any typos, I’m exhausted and typing on my phone.

I always stay at Crowne chain, and recently often choose T4 because of attentive & friendly staff at the breakfast venue and lounge in comparison with the same chain nearby. Especially at lounge they often speak/ask me wanting something to drink and then drinking much more than usual.

Excellent service and great facilities. Good understanding and procedures for food allergies and intolerance. Lovelly menu and good choice. Nice clean and well presented rooms. Good location for Gatwick.