Comfort Inn & Suites West des Moines

We came into town and the Comfort Inn and Suites was close to where we were going, and the reviews were good, so we gave it a try. It should have been better. I'll start with the pluses. The location was great. Jordan Creek Parkway is a busy road, and there's a light at the Starbucks that makes access easy. There are a lot of choices for restaurants, shopping, and attractions in a short driving distance. That covers the positives. Now to the negatives, and it wasn't one glaring thing, but a buildup of little things. The bathroom has about an 18" towel rack, and no towel hanger on the door. There were two of us in the room, so we had no place to hang towels. We asked the desk twice during the three-night stay to drop off fresh towels. That never happened. I kept having to go to the desk for towels. The breakfast was just okay. The first day had pork sausage and turkey sausage. The second and third they only had the turkey sausage, which tastes like sawdust. I used the bathroom in the lobby each day. each day I let the desk know that either the men's room was out of soap, or the dispenser wasn't working. I stayed three nights. This was never addressed. Also, it looks like they never quite finished the bathroom, as there is a big gap along the shower. A picture has been provided below. This is how mold happens. Finally, the place was loud. Someone upstairs kept stopping around at all hours and doors started slamming in the halls at about 6:00 AM every day. A good night of sleep was not going to be had. It doesn't look they finished the job when the installed the shower. If we come to West Des Moines again, I doubt I'll stay here again.

This hotel was awesome! The check-in was flawless and very easy. The hotel common areas were spotless. The room with 2 Queen beds and an additional pull-out from the comfortable sofa were perfect. Even had extra pillows and blankets in the closet. The bathroom was spacious and very clean. My son said the pool was nice. My wife sat in the dining area after the morning complementary breakfast to complete a few conference calls and school work. Brian West in the Manager and he was on top of everything for us. You can tell he is a great leader because the whole staff was very nice and helpful. The hotel i located in a perfect part of WDM with a Starbucks and HyVee grocery store well within walking distance. Thank you Brian and staff for a great week of vacation! Look forward to staying there on all our stays in WDM!!

Noisy stay on Jordan Pkyway. No restaurants nearby after a long day of traveling, nice room but the traffic starts early, was awakened by that. Location is more for business stay, not couples or families, just nothing but business around it. Room average and breakfast okay.

YAY !!! Outstanding customer service ~ special thanks to Danielle at the front desk. The perfect combination of friendly & efficient, check-in was a breeze & she placed me in the "just right" room. Later she helped me print off some important paperwork which I appreciated, as neither of us could get the guest computer to power up. My room was clean & comfortable. Sparkling bathroom with lots of counter space & generous supply of towels. Free wifi w/ample signal. Easily accessible bedside outlets for charging electronics. Fridge/micro & in-room coffee. Slept well on comfortable bed w/nice linens & fat, fluffy pillows. Standard continental was well tended by a very friendly & cheerful gal, I think her name was Susan, and she sent me off next morning with a smile. As someone who packs a cooler in order to eat healthy on the road, I was happy to locate a HyVee grocery store less than a half mile north on Jordan Creek Pkwy. Will definitely be my "Go-To" in this area :-).

I do travel all over the country and I am spending over 200 nights in hotels. This is the most enjoyable place to stay. Service is excellent and people are extremely friendly. Thank you very much for my pleasant stay in this hotel 4 to 5 times a year it should be crown number one hotel to stay.

This hotel was offered to us as a Stay and Play for a baseball tournament. We were required to stay there at Comfort Inn's request. We finished our games and wanted to eat pizza with our team families. The front desk worker would not allow us to use the lobby and called the police on us. The police then forced us into our rooms and we were threatened with arrest if we left our rooms. It was awful. It was scary for our chidren; the police told us they would arrest us all and take our children into DHHS custody if we were caught in the lobby. Do not stay here. Ever. You will be treated like criminals.

Beyond helpful staff, clean, nice location.. here on business and it was top notch! Breakfast was good, it was a very clean place and well worth the money! Watch out for the geese, they are popular around this area!

If you are going to Des Moines for a tournament- don’t stay at Comfort Inn and Suites West Des Moines. Worst service ever. We were staying as a team for a stay and play baseball tournament as were multiple other teams. When we came back from our games at 5:30 pm, other teams were sitting in lobby eating dinner. The adults were having a beer. Our team ordered pizza and some food for kids. A few of our adults were having an adult drink. No one was out of control. The front desk worker who looked drugged out started screaming at people that this isn’t a bar and that no one is is allowed in the lobby. She called her boyfriend, who came and tried to kick people out of the lobby. He’s not even an employee from what we can tell. She ended up calling the police and randomly selected one Dad and claimed he threatened her. That Dad had not spoken a word to her. Police advised that if anyone came in the lobby they would be charged with trespassing. It was insane. The wrongfully accused Dad and his family was kicked out of the hotel. Later, other adults were allowed to drink in the lobby and there was a kid birthday party that was extremely loud that was allowed. A child on our team had his birthday today and his Mom bought a birthday cake to have Saturday night, but was not able to have the boys gather because we would be charged with trespass.

Came here on a business trip and I ultimately chose this hotel because of the location but I’m glad I did. Super good place to stay. It was very nice, cozy, and the staff was friendly. The coffee was even super good. Loved it!