Days Inn by Wyndham West des Moines

The booking never got completed. Trip.com refused to refund us the money back. The manager had an attitude problem. After saying ww would have took $62 from a card he demanded $100 cash deposit. Never will I try to stay here again. We lost out on $74.

Nice clean room. I just stayed one night. Probably wouldn’t stay again it was a little loud . But other than that, ok place to sleep right quick before a flight.

If I could give this place a 0 I would. The staff did not want to be there (the young man literally used those words, saying "I hate this 3-11 shift"), the room was dirty, bedspread stained, sheets had something crusty on them (ewwww), I had to ask for toilet paper and Kleenex as there was NONE in the room, and even then I had to go to the desk to get it, the free breakfast had only a few options. I chose this location because it was 5 minutes from where I needed to be and thought how bad can it be, but this truly is a place where you get what you pay for. Pay attention to all the negative reviews; they're accurate.

My husband booked the room due to I had a Dr appointment on Monday. We got at the hotel at 1:30. We asked if we could check in early. Was told no not until 3 unless we had $45. I’m diabetic and needed to do my medicine. Finally at 3 he allowed us to check in. We got to our room. There was one towel and wash cloth. No microwave, coffee pot, or cups. The toilet wasn’t even attached to the floor all the way. The hotel has a smell. The free breakfast was sausage, waffle, cereal, and juice. First day there was no milk for cereal. Front parking close to the hotel is regular parking. Handicap parking is about 200 feet from the door.

Hotel is incredibly dirty rooms have mold all over and sheets are stained toilet was not properly bolted to the floor

My family and I chose this hotel based on its ratings. We are dumbfounded as to how it was ever rated highly. The overall property and rooms are in dire need of maintenance. To name a few, the phone did not work, lightbulbs were out, carpet was filthy, and the ac was extremely loud and never shut off. There was 0 customer service. The first evening I went to the desk to request a blanket. I was advised housekeeping had left but that they would send one up. After 1/2 hr and no blanket, I followed up. I was advised again that they would send one up. Again, no blanket. At this point, I gave up. Not once were we ever greeted. When we would go to the desk, the reps would just stare at you until you started talking. The first evening when we returned to our rooms, we discovered they had not been serviced. When we went to the desk we were advised they only service the rooms if requested. Would have been great to know that or at least have it posted somewhere I would NEVER recommend this property.

Service sucks, rooms suck, was charged twice and was told to kick rocks. This place has awful staff and they make false promises to you. I would never come back.

h my god, quite possibly the worst hotel experience of my life. This hotel is, simply put, a total dump. The interior has not been updated in decades, it SMELLED AWFUL in the lobby and the room. There was visible mold in the bathroom and on the floor moulding. The door did not fully lock, and the room itself is about as big as prison cell. Therefore despite looking to stay for 4 nights, we checked out after 1. And it continued to go downhill from there. The front desk staff was unconcerned about our experience and did nothing to make us feel welcome, nor were apologetic for the poor experience. To make matters worse, they still charged us for the 4 days!!!! I called back to request a refund for the 3 nights, and this very rude staff member tried to tell me about cancellation policies, non-refundable cleaning fees, check in time issues, etc. So at this point we stayed 1 night in the crappiest hotel in Iowa but were charged for 4 nights at nearly $500. We went to a Hampton Inn and paid less for 3 nights in that wonderful hotel than we did for that dump in 12 hours. Do not ever stay here!!!