Hampton Inn by Hilton West des Moines Lake Drive

This is a nice clean hotel. We got a K room with a couch but it was pretty tight on space. Breakfast was OK. The check-in was not particularly friendly, and the card machine was not working properly. All in all, this was OK. It was easy on and off I-80. The beds were comfortable---the pillows especially so.

One night stay for a business meeting up the road. Was able to check in early and room was ready. Front desk staff was friendly. Room was clean and modern, bed was comfortable. Breakfast was complimentary and was the typical spread of hot and cold items to get the day started. Would definitely recommend this property if you find yourself in the Des Moines area.

We were passing through and needed to spend a night, so we chose this place. I knew in advance they were doing some construction outside, but it definitely started things off the wrong foot as it was hard to find parking as a result. Even worse, even though it wasn’t near the construction site, they had a large dumpster blocking multiple parking spaces right in front of the temporary entrance. I saw a sign talking about the renovations outside, but they need to do the inside as well as it looked dated, and the halls were dark. This is the first Hampton I’ve been to in a long time that didn’t have a microwave, and the ‘work area’ was just a moveable table. Even worse, we saw a couple of ants we had to kill. We didn’t know this in advance, but we picked a lousy time to stay as I guess the state fair was underway and between that and other summer vacations, the place was either full (or close to it) and it was a zoo. The pool was slightly smaller than average and as a result, we couldn’t even go in as it was completely packed. We did sneak in the next morning, but even then, it was getting crowded. It was also the first pool I’ve been to with multiple signs saying the activity is being recorded, but not monitored. Huh? So I guess you will only care when there is a lawsuit and then you’ll watch and see what happened? The clock in the pool didn’t work and the windows were dirty, so just not a good experience. The only decent thing was the whirlpool, but that was often filled as well. The workout room was standard and only had two treadmills and one was out of order so that limited that part. The breakfast was probably the only good thing that happened as I assumed it would be hard to find a table, but they had tables in many different areas, so it wasn’t a problem. The breakfast is the standard Hampton fair and they had a couple of the waffle machines. When a server noticed I was trying to get the small number of strawberries left, she quickly got a new supply so the service here was good. Finally, as an example of how old the room is, while I know many hotels still have phones, but this one had a bunch of signs talking about long distance charges and data ports, so I’m assuming this was the original phone they had when the place opened. Also, at pretty much every hotel that has a phone, you would see a button to call the front desk (or checkout), but no buttons at all and when I dialed 0 to checkout, it just kept ringing, so it was an appropriate end. I like the Hampton Inn chain in general and try and stay in one at least once a year, but this was a failure and won’t come back.

The room was super clean. Beds were comfy. Pillows were soft. Air conditioning works well. The pool was not too cold. The hot tub was nice and warm. Staff was really good with our young children. They took time to make them feel like grown ups. The complimentary breakfast was a REAL breakfast! The coffee was hot- just what this tired set of parents needed!

We would highly recommend this Hotel. We had along day of driving and stopped in hoping they had availability. The Hotel staff was welcoming and very professional. The room was clean, loved the comfortable bed and all the amenities! Would definitely stay here again!

The lady at the front desk was very nice the room was nice I was not able to enjoy the hot tube or have my 2 year old swim in the pool because of a group of unsupervised kids that kept splashing my toddler and purposely kept jumping in the water right next to him

Shout out to Ashley, the GM, for finding my son's blankie. She was prompt to call me back, thorough, and genuinely kind. Otherwise, we stay here each year for state baseball, and it's a nice place for the team. The have a nice pool and allowed the team to hangout and enjoy themselves in the conference room.

We stayed for 1 night and that was enough. We were not informed that construction was going on so you could not enter the front door. We luckily found a spot in the full lot (since spaces were closed off). As we were trying to find n entrance (no signage directing guests where to go), we nearly got ran over by their shuttle driver that was flying through the lot. I finally found the side door which should be locked at all times, as full access to the hotel is through this door and the stairs but it had a rock wedged in the door so it was open. After getting in we could hear noise all the way down the hall from the reception area…this was 11 pm. Walked down to the the desk with 2 small kids and luggage and it was as if there was a huge party going on. After we checked in, off to the elevators. These sounded rickety and were disgusting. They looked like they hadn’t been vacuumed or wiped down in weeks. There were kids probably 10-14 literally running around the hall. The room itself was nice and tidy but the walls were so thin. I could hear the running and constant doors closing all night. The. 6 am. The alarm clock next door woke me up. That’s how thin the walls are. The bathtub leaked all night so kept hearing dripping and every time the ac cut off it sounded like water rushing. So horrible night sleep. The shower never got very hot. I do not recommend this location. Not up to Hilton standards nor even Hampton Inn”s.

This Hampton needs a refresh and they are working on it. Beds were comfortable and clean. We appreciate the bathroom amenities being in dispensers rather than one-time use bottles. Breakfast was good. Got a great dinner recommendation from someone at the welcome desk. Location was 10 minutes from nice shopping/restaurant area.