Residence Inn Columbia West/Lexington

Overpriced, as all the Residence Inns in Columbia are. OK toaster and standard tiny coffee machine. The breakfast room was marginally maintained - 3 empty coffee urns, dried up scrambled eggs, no plates (1/2 hour before weekend 10:00 breakfast closing).

The stay was great!! everyone and everything was nice the room was clean the breakfast was good I don't have any complaints. Would definitely recommend this hotel and I plan to come back in the future.

I was looking forward to staying at this property because I really loved the TownPlace Suites. I was extremely disappointed… the room was very hot upon arrival and I couldn’t get it to cool off. As it turned out, the window in the sitting area was wide open and the lock was broken. The usb ports in the sitting area didn’t work even though they were plugged in. There was no alarm clock in the room and no usb ports in the bedroom. When I called downstairs to ask about charging ports and a clock, the guy said, “don’t you have a charging block?” Going from the bedroom into the bathroom, I stepped on something very sharp, drawing blood from the bottom of my foot. It was a carpet tack that was sticking up in the doorway. The bathtub stopper was broken and just laying in the tub. When I booked the room, I asked for a walk-in shower and requested that the room did not have a raised toilet seat. They assured me they could get those requests for me… well, upon entering the room, I checked and they gave me a room with a tub and a raised toilet seat. I’m very short (and 70 years old) and I had to have my son bring me a step-stool so I would be able to use the restroom without it causing me too much pain on the backs of my legs due to the height of the seat. I also have a great deal of trouble stepping into a bathtub and I’m not very steady on my feet… thus my reason for requesting a walk-in shower. I was so exhausted and uncomfortable due to these issues. There’s more but no more room.

Front desk staff was very friendly and kind. The hotel is dirty, not filthy but not clean either. Do not walk barefoot in the rooms and wear flip flops in the shower. We had two rooms due to issues with the 1st room. 1st room, discovered at 11pm as we were getting into bed that there was a large wasp nest in the middle of the curtains in our room, which tells me the cleaning crew doesn’t actually look at everything in the room, the shower had mold in the corners, the couch had dark stains on it, the remote was sticky and didn’t work. The 2nd room, that was a supposed to be an upgrade due to the issues with the wasp nest, also had dirty furniture, smelled like **** and was also surface dusty/dirty. It was not a comfortable stay due to cleanliness but we had no other choice given the time of night we had to check in and I wasn’t going to repack for the 3rd time to find another hotel. Room was expensive for a rundown place and we were given no discount for the trouble. We won’t be back.

Called ahead to see if we could check in early, polite staff checked and found a room for us, upon arrival we had a room as indicated. Grateful for accommodating us.

My family and I loved our stay here as a family of 5 we were a bit nervous but stayed in the 2 bedroom suite and it was perfect for our family.