Guest User
December 16, 2024
I stayed at the Wellington Travelodge at the same time as my mother on 10th December. The reception service, when we arrived at about 4.30pm, was terrible. When we arrived there was no member of staff in reception. Another couple told us they had already been waiting for 5 minutes. Eventually a resident told us there was a bell outside, but ringing it made no difference. I eventually found the number for the Wellington Travelodge and rang that. A man answered and came into reception. He was in a scruffy teeshirt and was very tattooed and said he'd been working upstairs. By this time two residents had come into reception as their room keys no longer worked. My mother and I eventually received our keys, but when we got to our rooms, my mother's didn't work so she had to go back downstairs. When we went down at 6.30pm there was a different customer in reception and he had been waiting for ages too. We told him about the outside bell. The bed was extremely hard and so were the pillows. I slept very badly. The room was clean. The next morning there was a very nice lady on reception, smart and efficient and she told us there should have been a notice displayed the evening before with a freephone number on it, but there had definitely been nothing there. So I wouldn't recommend this hotel to anyone.