Guest User
October 14, 2024
This hotel should have received a 5 star rating. It is a new hotel. The room was big. The bed was comfortable as was the pillow. I managed to sleep well. The location is good. It has been quiet at night and West Allis seems to me like a good suburb of Milwaukee. Unfortunately, some things went wrong, which shouldn't have: 1) The Shampoo bottle was empty when I entered the room. When I showered, I managed to squeeze just a bit to wash my hair, but that was it. 2) The room I got (I asked for a room facing the back and perhaps this was the only choice at the time of my check in) was on the first floor, behind the outdoors barbecue area. On my second night, some guests used barbecue oven in the back, and the stench got to my room. On that, I would have given the hotel a lower score hasn't it been for the people at the reception who gave me a good service. When I complained on the empty shampoo bottle, I got a new bottle delivered to my room. I especially want to commend Lamont, who worked in the evenings which helped me with several things, including how to mitigate the barbecue smell problem. A tip - Avoid room 109 if you want to refrain from smelling the smoke of the barbecue oven.