andrewwa85
January 6, 2024
This was one of the worst experiences at a hotel I’ve ever had. The staff weren’t helpful, our room was not clean, no one came to clean our room, the room was infested with ants, the air conditioner was broken and was missing buttons so we couldn’t control it, the coffee machine was extremely extremely dirty, and the THE BED HAD SOO MANY DISGUSTING STAINS ON IT. The bed needs to be thrown out or at the least cleaned. There were ants everywhere; in the bathroom, crawling on our bed. No one picked up the phone to help. Absolutely horrendous. No one came to clean our room or replace the towels. When we called, no one helped us. For what we paid over $500 for 2 night, I expect Basic hotel service at the least. I have pictures of all of these things. They call this place a “resort,” however, it more like a dirty basement. Stay away from this place!