detroityeager
September 29, 2024
I think the hotel is trying it's best to work with a bit of an odd building which I think is partial apartments, couldn't figure it out. Nice restaurant, nice views, room clean - however lighting is terrible and management it's just too dark in those rooms. Breakfast was great, staff was very friendly but these are the quirks I had issues with. Ok after 6:00pm the staff is working in the restaurant and they are VERY busy, it's usually two women and as a hotel guest and you need something, this is very difficult. They have to stop waiting on tables to help you and this is very frustrating. I needed new towels and honestly they barely had time to help me. The pool area, this makes zero sense, you have ZERO towels there, like zero. The hot tub did not work and wasn't hot and the strange space that is kinda a terrace but sort of isn't cause it looks so sad to go lay on a chair - this space needs help. All in all, the hotel was good I just think you need a dedicated front desk staff at least until 9:00pm and the dark lighting in the room was just rough especially that closet area, couldn't even see my luggage.