HighRoad Washington DC

Nice and clean. Easy to find, right next to the bus stop, busses 90 and 96. Staff was polite and helpful. Would recommend.

The General Manager, Jennifer, was completely inflexible, and ultimately untruthful. When I arrived to check in it became clear there was an inadvertent error in my booking date. Jennifer offered a room for to night, but would not credit anything from the prepaid reservation a week in the future. When I contacted the booking agent, they told me that Jennifer told them that no rooms were available for the night, however I have proof she lied to them. I will provide the proof to the booking agent. I would not recommend this establishment. Bad experience. Bad customer service. Jennifer is essentially stealing $275 from me. I will continue to pursue all remedies.

Location and building are nice, but the HighRoad is not a proper hotel, more like an overpriced AirBnB with a front desk. The HighRoad also refused to send me a paper receipt for my trip, which I needed for reimbursement, saying that they don't use postal mail (!) The only reason I'm giving two stars instead of one is that the building didn't have rats, so it could've been much worse.

Lovely little place to stay with all the local amenities nearby and next to the bus station that takes you downtown. Staff were friendly and the hotel had all the facilities you would need. Rooms were very very snug, which isn’t shown by the angles of the pictures and it was a bit of a mission for two people to get ready without falling over each other, however, it’s very competitively Priced.

I messed up and made a non-refundable reservation for 1 week after I should have. I called and explained my mistake and the clerk at the front desk was considerate. She suggested I send them an eMail with the details. Within a half-hour of my eMail I got a response that my reservation was cancelled. HighRoad was terrific when they handled my mistake.

I wanted to love this place! If I were in my 20's, I'm sure I would have but now that im in my 40s and have gotten used to staying in "real" hotels...this place just wasn't cutting it :-( It's in a beautiful building on the corner. Lots of restaurants that are walkable. The door to the building is always locked which is great. You need your key card to get in. Check-in was easy. FYI, everyone in your party that wants a key will need to provide ID. I booked Hotel room 305 (private 3rd floor walk-up). I knew going into it that it was going to be small and that it would require climbing a ladder to get up to 2 of the beds. I just wasn't quite prepared for just how small and just how steep the ladder would be! My 70 year old dad slept on the lower bed. My husband, my 9 year old son and I slept on the loft. Its VERY low up there! My poor husband (6ft) literally couldn't stand when he was up there! The ladder is a little scary. It only has a handle on both sides for the upper half and like I said its very steep so you really gotta heave yourself up there haha. It was super annoying if you had to use the bathroom during the night. It was like sleeping on the world's highest bunk bed. The bathroom was like a lot of European bathrooms where the toilet and the shower are all just together in one tiled room, no lip for separation. There is a shower curtain, but it doesn't really do much to contain the water. The sink to wash your hands is outside of the bathroom. The common areas downstairs were cute. A few big refrigerators to store your food and they provide labels. I've stayed in many hostels in my life and this was definitely a nice one but if you are like me and have gotten used to regular hotel rooms, just bite the bullet and spend the money! If you are in your 20's then go for it! :-)

Been here for three nights: definitely one of the best hostels I've ever seen: very clean, lot of free amenities, big lockers, nice staff, cool neighbourhood and on Thursday evening they even offer free beers. I'd say the only downside is that is not too close to the city center, but there are a few bus stops nearby so getting there is not complicated either. If I'm back in Washington, I'll come here.

We loved our stay at HighRoad! The rooms were cozy and well laid out. The staff was really friendly and had many recommendations for activities and directions. Location is great, directly near a lot of restaurants. We're recommending it to our friends who are planning to come to DC!

I checked into a private room at HighRoad Hotel on Tuesday. I was checked into a small room in the basement and within a few hours I started to hear the pitter patter of tiny rodent feet coming from the ventilation shaft above my bed. Upon looking out the window, I could see 3 rats outside, metres away from the external door to the room. I complained to the manager who didn't believe me that the rats could have gotten into the building. I asked to move rooms but they were fully booked. I asked to get a refund and they were very reluctant to do that. After much wrangling, they ended up giving me a refund for the second night and half of the first night. I wasn't best pleased with having to pay $130 but i didn't have much choice as I had to try and find another place to stay at very short notice. If you are remotely uncomfortable with the idea of living in very close quarters with rodents, I would avoid this hotel.