The Gulliver's Hotel

The room is big (designed for a family of four) decorated in nerf theme, kids would love it. All is good but our shower tap is not functioning well, only gives out boiling hot water which we had to use the bath and let the water cool down a bit before we can use a towel to wash. Not the best but image it’s a good place for family with young kids. Walls are thin, we can hear next door running and snoring. Ear plugs ensured a good night sleep :D

Little treat for the 2 kids, we decided to take them to Gulliver's World over the weekend on the Stay & Play 2 day package, believe me I am not a snobby person and my standards are not stupidly high.. I know how some people can review things expecting way above the realistic standards so keep that in mind when reading this, I was not expecting too much coming here but the quality standards of food, hygiene, communication, customer service and the sheer lack of care from the staff is way below satisfactory. Arrived Friday 13th (We were doomed to begin) until Sunday 15th September 2024. Upon arrival, the miserable young lad on reception gave us our key and didnt say much else. We figured it out, found our pod. Stayed at one of the Pit Stop Pods, upon entering noticed the childrens beds had no sheets on the pillows or duvets, weird. Found someone elses dummy under the little kettle table, blood or bogey looking stains on the curtains, dust on the floor was another level. "OK whatever we thought, this is just for the kids... its fine" Went for dinner, wasnt bad to be honest. OK not expecting top quality food in the first place so with that in mind, the food evening food was alright. Outside after that for the entertainment, yeah fine our 2 little kids enjoyed it anyway, dancing along with the 2 enterainment girls and then got to toast some marshmallows afterwards. Went back to room and slept fine. Felt like whatever for the hot water to come through the shower, talking a good 10 minutes, miniture sized shower cubicle. If you are of a larger size, which I am not by the way, do some research on where you stay. You wont fit in the pit stop pod shower im afraid. Breakfast the next morning.... Booking confirmation email said that we get to enjoy a "delicious breakfast bap", yet we had no other information whatsoever. No times, how to get, where to get, where to go.. nothing...... Wasnt rocket science to use our initiative, headed to the reception area and people were eating breakfast in their so we asked and was told its either bacon bap, toast or cereal. OK, 1 kid wanted cereal, the other kid and both adults went for the bacon bap. Worst bacon bap in my life, I swear. Absolutely foul. As though the bacon had been cooked a week ago, overly done and then warmed back up. It wasnt crispy bacon, it was like a piece of slate on a bap. My partner couldnt even eat hers at all, she asked for something else and then apparently we could of had sausage baps instead..... IF only the person who I asked told me that, the same miserable young lad that was on reception. After a very disappointing breakfast, nothing delicious about it. We headed to the park, again with no information... how we are able to enter was again unknown, as we wasnt told anything when checking in. Approached gate, nope, told to go back around to the window on the left.. ok no problem.. Got our bands, all good. Our time at the park on both days was faultless and I cannot compl

We booked this hotel for our daughter’s 6th birthday we did the stay and play package and booked the princess suite. We also booked the birthday package. The hotel was very clean no problems all the staff was lovely and always spoke to us and especially our daughter and wished her happy birthday. Our daughter loved the birthday treat from the mascot who came to the door. The bed was very comfortable and the food was good. The only thing was that you needed to book a time to order your food. We are looking forward to coming back. The hotel booked us a taxi when we was leaving for the train station the taxi was taking its time and the reception team went above and beyond to get us a taxi.

Absolutely terribly!! Very rude staff! Dirty and unhygienic! Very dated !! extremely disappointed with hotel!! The waterpark isn’t even stated that it’s completely shut down!!! None of the advertisements for it tells you this either!! Came back to our room to find our room door had been left completely wide open after we had shut and locked it! We told a member of staff and the response we got was “oh must of been the housekeeping” when our room hadn’t even been cleaned!!! No clean towels had been left bedding hadn’t been changed ??? Luckily none of our belongings had gone!! Food is of a very poor standard. Toilets are appalling!! We had to leave an go to another restaurant. There was noise up until midnight!!! We went to the entertainment at night to be told they were fully booked after paying two nights stay there!!! Which my two children were very upset with. My husband paid for a sweet bouquet to be put in our room for our children which was never there!! When we challenged the member of staff his attitude was disgusting and said we hadn’t paid !! Overall never again !! And wouldn’t recommend the hotel or the park extremely disappointed and a waste of money

This hotel was amazing. The theme room we stayed in was brilliant and spotless. The hotel is set back away from roads which makes it peacefully quiet. The staff were very helpful and polite. Will be returning to book one of the cabins on the outside of the hotel

Very impressive. The perfect family hotel for visiting Gullivers World in Warrington. It is literally across the car park from the theme park. We had a lovely room that was spacious, clean and tidy. The children had their own bunk beds each with their own TV and a curtain to segregate them from the rest of the room that made it seem like a den. They loved it!! When we arrived we paid for the breakfast for both mornings we were there. It was excellent value with a good selection of cereals, toast, fruit or a cooked breakfast. Even the coffee was decent, serving Kenco millicano from the machine. When the day was finished, the reception area turned into a sort of bar area, and one of the function rooms entertained the children with movies and games. We paid £158 for two nights for the family which I thought was excellent value for money. If I was visiting the Liverpool or Manchester area again I would definitely consider staying there again.

We visited for my daughter’s birthday and stayed in the unicorn room and payed extra for the birthday package. I would say the park in itself is ok and there’s plenty of things to do, the toilets around the park aren’t the best or cleanest. The room we had was fine, my daughter loved the character coming to sing happy birthday. The evening meal was nice we payed extra for food that wasn’t included in the package, however the breakfast was disgusting, when we first went in we had to order there and then and the options were a bacon bun or cereal and that was it, when I booked online it did mention that sausage buns were an option and that the hot breakfast bar would be open for things such as toast. This was not the case at all and the bacon was horrible, the bun was stale and the only other option was cereal which I personally don’t eat, I was not expecting a 5 star breakfast but would of been more than happy with the option of toast. Overall we did enjoy our time but there is definitely room for improvement with the package deal or maybe it needs updating online with what you actually will receive at breakfast, and the park itself is quite run down in some places.