Guest User
February 27, 2023
Checked in late Thursday night and was supposed to check out Sunday morning. However, to our surprise we came back to the hotel Saturday night around 8:30 to find out we had been locked out of our room. Rylie at the front desk said we were being kicked out of the hotel for sneaking in our dogs. I said I didn't sneak any pets in, I told the girl at the desk the night I checked in and she told me she would make sure I was in a pet friendly room. Rylie called the manager and put her on speakerphone. The manager was beyond rude, wouldn't let me talk. Kept calling me a liar and informed me she charged my cc $350 for being in a non- pet room with pets. Told me to leave the property or she was calling the police and then hung up on me. I then called the Warrensburg police department, and an officer came. The officer said they have a lot of problems with that hotel. The officer called to speak to the manager, and she did the exact same thing to the police officer, wouldn't let her talk. The manager later changed her story after the front desk girl realized the manager wasn't even asking the person that checked us in. They finally called the girl that checked us in Bri and then Bri said we told her that we had a service animal which we did not. So, to begin with I was being accused of sneaking my dogs in and that they had no idea we had any dogs with us and then next minute I had a service dog with me. The officer asked if it was a pet, ESA, or Service animal does it matter, and the manager said they would all go in a pet friendly room. The officer said so it sounds like your employee made a mistake and put them in the wrong room. The manager went off and said my employees don't make mistakes!!! It was quite the experience and I highly recommend you choose another hotel when visitng Warrensburg! FYI, the same owner owns the Holiday Inn Express in Warrensburg. We will be staying at the Comfort Inn for all of our future visits!