Melbourne Knox Central Apartment Hotel Official

Did not honour my booking. Voucher from Trip.com advised to arrive after 2pm. Reception closed at 1pm on the Sunday. Due to me not calling prior, they didn't hold my booking. This request was not on the voucher for the booking. Did not answer my call and have since told me I should have called the emergency mobile number. Woeful service. Happy to take you money though. Don't use Trip.com either

We have no parking space,no WiFi. The price shows on this app should include parking space and WiFi as well. When we check out next day, I asked reception stuff. She said: when you check in do you ask us? In my experience, these information should let us know when we check in, if no you can give some WiFi information in the room. They have smart tv but we can’t use smart tv in the room cause no WiFi connection. After check in we go straight to having dinner, problems come back when we arrive hotel. In that moment we can’t contact with reception, cause they already close. We parking in a bit far from hotel, weather is very windy and cool, we haven’t been treated well by this reasonable price. This is my experience in this hotel, a bit disappointed.

the room is very dirty

The customer service is awful and they were very unhelpful when it came to us checking in and getting situated. The internet wasn't working on told us they would help the following day. The following day they gave us a help company that was NO help and we spent hours trying to trouble shoot this issue with no internet. They were very unhelpful and frankly didn't care. There was also a hole in our wall and a cold draft that made the place freezing. The cleaniness is NOT hotel clean and I would NOT stay here again and hopefully if you are reading this review...you won't either!

Three adults were in Melbourne for a family function. The apartment facility we stayed at was excellent. We must have had a good day, because, despite reading other reviews, we did NOT experience any issues whatsoever (apart from Internet voucher expirying after 24 hrs) We had a 2 bedroom apartment and it was neat, clean and tidy. Yes, car parking was awkward with the entry "fob reader" on the passenger side of the vehicle and on a "down sloping" ramp. Need a good handbrake. We ate out so did not require use of cooking facilities of which there were plenty of utensils. Knox Shopping Centre is "reno mode"... Dont go there it is a mess....!

Unfortunately I read the reviews regarding poor customer service but persisted with the booking anyway. We have just arrived, 2 hours before checkin as we communicated with the property ahead of time. We are just trying to bag drop, not expecting to checkin. Doors are locked so I call number on the door. Answered by a child who advises checkin at 2. Said I wanted to bag drop. Told by an adult in the background that I can’t and Manager will be here at 12.30. Said I had organised bag drop so can I have Managers number. Told by adult in the background that can’t give out his private number. This is ridiculous. I am literally standing outside in the cold and rain with my two children and nobody wants to talk to us. Take heed of the reviews.

​These apartments are in the outer suburb of Wantirna. Reception was always locked with no one to be seen. On arrival we couldn't figure out what was going on, rang the number on the door, no answer. Tried to use the nearby check in machine but it didn't work. Rang another number I found, no answer. Eventually got entry to the deserted reception where an overworked, stressed employee finally appeared and gave us the key. It felt very unwelcoming. Car park is an odd design with security swipe on passenger side and hard to reach. The shower flooded the entire bathroom. All the water goes straight under the shower door, into the bathroom. There is supposed to be daily housekeeping. We had none at all in four days. The room was spacious, lots of light with big windows, full kitchen (minimal equipment, one saucepan) and washer and dryer. Room generally OK but grubby walls, fans etc.

We recently stayed here for 4 nights and for the price that you pay isn't the service that you receive. It all started when we tried to find our room after it wasn't explained to us how the "buildings" work. As we tried to get back into the reception area, we found ourselves in the fire escape as our tag for the escalator didn't work in that area. We finally got ourselves into the room to find it not so clean. On a day trip to Healesville and surrounding area's we were responsible and left the car at an establishment for the night and got an Uber. It wasn't until we needed the room keys and discovered we left the keys in our car. Unfortunately, this "Hotel" only has 1 set of keys. We called reception (as no one mans this at all) and we were given the incorrect room key as a spare. Another phone call has us sorted for the key only (no more tags for the security access to the doors and escalator). Prior to this the manager stated he would be home when we get home from dinner to let us in. We rang and rang and rang (14 times in total) no answer. We messaged through Facebook and tried every alternate. Still to date no answer. Yes, we made it difficult for ourselves with leaving the keys in the car however what a * show it is to get access without it. The reception line was call forwarded onto the managers mobile phone which was turned off. The rooms don't get serviced (Please make up my room) daily, not enough soap etc left for the length of our stay. Never again!!