Hampton Inn Raleigh/Town of Wake Forest

Very nice hotel. I really enjoyed my stay here The bed was comfortable even though the room is a little small.i still.enjoyed my stay The receptionist was very friendly and helpful! I would stay again

Very short trip but enjoyed staying at this Hampton Inn. Service was great. Actually everything was great! Thanks for all the hospitality. Most likely will stay there again when we visit family.

I’m writing this review based on my experience before even checking into the hotel. I made a reservation through the app and immediately followed up with a call to the hotel on August 2nd to confirm that the room would have a walk-in shower. My father-in-law has only one leg and requires access to a shower chair. The staff assured me that the room was handicap-accessible and suitable for his needs. Today, I called the hotel again to request that our room be located near an elevator so he wouldn’t have to walk too far with his prosthetic. During this conversation, I was informed that not only was there no room available near the elevator, but the room I had reserved did not have a handicap-accessible shower. In fact, they had no such rooms available at all. The representative suggested that I find another hotel, but then informed me that I wouldn’t be getting a refund. I explained that we are required to stay at this hotel due to my son’s hockey team rules, and switching hotels isn’t an option. The representative offered no solution, stating that the hotel was almost fully booked. When I pointed out that I had specifically called this location to reserve a handicap room and had been assured it was available, I was told there would be no discount or compensation for the misinformation I was given. The staff then stated “the only things we can do is to move another guest out of a handicap room, but we can’t do that” that doesn’t even make sense! To add to the frustration, the representative implied that because I booked through their reservation number, they were unable to assist further. The lack of communication and understanding is unacceptable, especially when accessibility needs are involved. It is extremely disappointing to be treated this way after spending hundreds of dollars on two rooms for one night. The experience was made even worse by the language barrier upon making the reservation, which seemed to contribute to being lied to. When I called the staff member sounded to be foreign. It’s crucial that staff members fully understand and communicate in English to prevent situations like this from happening. Especially if it’s going to lead to screwing over customers trying to stay at this location. That or hire people competent on making accord reservations.

This hotel met all of the expectations that one has of the Hampton Inn brand. It is located one block off of the highway in a quiet area but is convenient to dining and shopping. The young lady and gentleman working the desk during our stay put it above most others. They were welcoming, friendly, and attentive.

Been coming to this hotel once a year for several years. Things have certainly slipped. Asked for service each day, assured that would happen (“you’re on the list”). First day it happened, that’s was that. :( First morning came down for breakfast pretty early (6:45) . There were few people present, maybe five got there before me. There were four (4) sausage patties in the container -total. BTW the parking lot was full the previous evening so not sure what anyone who came after me ate. 2nd morning. Link sausages, plenty of them, but they were not hot. Kinda warm, but not all the way thru. 3rd morning. No bagels, no bread what-so-ever so I couldn’t make a sandwich. No pastries. Had to eat a waffle. Went to check out and asked as always can I have a late checkout at 12 versus 11. As a Honors member that’s typical, you might as well have been asking for a free night. The response was not exactly supportive, but they did agree. The clerks facial expression said it all. 1st day, wife was in the room and someone opened the door. Block Lock was in place, she said give me a minute. When she opened the door, no one was present and no one was in the hallway. Raised the issue to the desk, just to be sure whoever it was should have been there. Told they would check it out, but told cameras on the floor don’t work. Management never got back and explained what happened…. Soooo who knows. Not exactly reassuring. All in all what was a good place to go has become a gone to, not going back.

Quiet hotel, not right next to interstate and yet still close to shopping and restaurants, clean, professional and friendly staff including Aja Ash at the front desk and Carolyn in the kitchen, large spread for breakfast, always well stocked, clean and great coffee.

We have stayed at this Hampton Inn several times and had very good experiences. This year's experience has convinced me to look elsewhere when we come back next year. The hotel is showing it's age. For the positives, the staff with the exception of one front desk member were very polite and welcoming. The breakfast each day was standard Hampton Inn fare, but it was good, plentiful and hot. There is plenty of parking, the location is convenient and there is a pool. We were in what looks to be an addition to the original hotel and the minute you walked down the hallway and made the turn, you felt the difference in the air temperature. Our room was very humid. I had the ac set to 70 and the towels never dried. I asked for housekeeping to refresh the room and the front desk staff asked me in a curt tone, what exactly do you want? I told her I would like fresh towels. This was at 8:30 am. I knew our towels would never dry so fresh ones were needed. I came back to the hotel at 3:30 pm and found that no one had been to the room. I was able to exchange the towels with a housekeeper on the floor, but was disappointed in the whole situation. The kicker for me was the carpet. We could see the stains - several by the bed and in front of the door. But after taking a shower I went to finish dressing in the room and when I went to put on my shoes realized that my feet were so dirty! I took a damp towel and just rubbed it on the carpet. It came back filthy. It was disgusting. This will be the last time we stay here.

I write reviews for the majority of the hotels that I stay at, and I usually have good things to say! The PROS of this Hampton Inn, Raleigh/Town of Wake Forest are it’s kind staff, warm and delicious breakfast and free parking! Unfortunately, the CONS for me at this hotel was the room they gave us on the third floor next to the elevator, which was loud due to loud people in the hallways near the elevator, and the small and dated Room & small bathroom. The Mattress was horrible for me as it was harder than the ultrasoft plush pillows, which was not comfortable at all! We felt as though they gave us the worst room in this hotel. This is the only reason they are not receiving five stars. I’m sorry, but if I visit Wake Forest again, I will not book at this hotel. The location is great as it is off of Route 1 next to a shopping center and near plenty of restaurants.

Clean rooms and common areas. Complimentary breakfast had a good selection and the attendant was friendly and efficient. Overall great staff and I would definitely recommend to others. The cookies were a nice touch too.