When I checked in, I was asked if I had a reservation, and when I answered "yes," they asked me which booking site I was using, and when I answered "Trip.com," they said that if it wasn't a〇oda, the room was fully booked and I was sent away. There was no apology.
After that, with the help of Trip.com, I was able to check in by rebooking a queen bed room (Trip.com covered the difference), but the front desk was the same as the first time, and again there was no apology, and I was just given the key and that was it. It's hard to imagine that they were turning me away just that day, so I think it's better to take this possibility into consideration when making a reservation.
I always book cheap hotels for backpackers, so I can't really compare it, but I think it was quite old for a place that cost just over 5,000 yen. The bathroom door didn't close, and opening and closing the room door was quite a hassle. There were amenities other than shampoo.
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