Guest User
December 12, 2024
We chose 7th Heaven (Sissi) for a 60th birthday treat. From the day we booked the customer service and attention was excellent. Clemens replied almost immediately with a warm welcome and answered questions very thoroughly - it was so reassuring. He was professional and friendly. We were arriving in the morning and Clemens said we could store our bags in a locked store on arrival and go and enjoy breakfast and a stroll while we waited for the apartment to be ready. At the apartment we were welcomed by Jakob,also a lovely person, and he was so helpful and pleasant. He stored our bags, told us about breakfast cafes and then later, as promised, he texted to say our apartment was ready (2 hours before check-in). He was thorough in showing how things worked, where to go, where to shop etc. In the apartment is an amazing file filled with information, restaurants, things to do, transport etc - it must have taken someone ages to compile. Our apartment was beautiful, very tastefully decorated, immaculately clean and very well equipped. The location is perfect and felt very central and close to everything. Oh, and we had a nice bottle of white wine left in a cooler with two glass, milk in the fridge, good ground coffee, a coffee pod machine, selection of teas/herb tea, sugar, 2 different breakfast cereals. We had a brilliant time and would love to go back to Vienna, and will definitely book 7th Heaven again. It was amazing.